Patient Services Administrator (Medical Records)

nuffieldhealth; Haywards Heath; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Cycle to work scheme

Financial wellbeing support

Gym membership

Job summary

Nuffield Health Haywards Heath Hospital is seeking a Patient Services Administrator (Medical Records) to deliver high-quality admin support in digital and paper formats. You will ensure exceptional stakeholder care, handling Subject Access Requests and maintaining confidentiality with medical records.

Proficiency in Microsoft Office, especially Excel, Outlook and MS Teams, and a keen eye for detail are essential. This role offers a permanent, full-time position in Haywards Heath.

Qualifications

• Keen eye for detail with strong secretarial skills and communication.
• Proficient in Microsoft Office, especially Excel, Outlook and MS Teams.
• Experience with electronic patient records or digital clinical systems is advantageous.

Responsibilities

• Deliver high-quality administration support in both digital and paper formats.
• Provide exceptional customer service to all stakeholders.
• Engage with patients and legal teams for Subject Access Requests.
• Prioritize a busy workload and stay calm under pressure.
• Maintain confidential handling of medical documents and records.

Skills

Attention to detail

Customer service

Communication

Organizational skills

Tools

Microsoft Office

Excel

Outlook

MS Teams

Electronic Patient Records

Job description

Patient Services Administrator (Medical Records)

Haywards Heath Hospital | Administration | Permanent | Full time

Up to £25,545 per annum

37.5 hours per week

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey.

It starts with you.

As a Patient Services Administrator predominantly within our Medical Records department and alongside other Administrative areas, at our Haywards Heath hospital you'll bring a keen eye for detail, strong secretarial skills and great communication abilities. You will be proficient with Microsoft Office, especially with using Excel, Outlook and MS Teams. You must be comfortable working with sensitive medical documents / images and committed to providing our teams with the best level of support. Experience of working with, or an understanding of the following would be advantageous, but for the right applicant, this will be trained:

• Electronic Patient Records
• Digital clinical systems
• Electronic records-based systems outside of healthcare

That's why we're looking for someone who brings a blend of strong administration skills and a passion for exceptional stakeholder care to join our friendly, supportive, and experienced Medical Records Team

As a Patient Services Administrator (Medical Records) you will:

• Deliver high-quality administration support in both digital and paper formats
• Enjoy the satisfaction of providing truly exceptional customer service to all our Stakeholders
• Engage with patients and legal teams for Subject Access Requests
• Be able to prioritise a busy workload
• Always keep calm under pressure and remain professional

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From a cycle to work scheme to financial wellbeing support, gym membership and more. At Nuffield Health, we'll take care of what's important to you.

Nuffield Health Haywards Heath Hospital

At Nuffield Health Haywards Heath Hospital, we work with leading medical Consultants to provide first-class treatments and high standards of care for the prevention, diagnosis, and treatment of a wide range of medical and surgical conditions using the latest facilities and technology. We take pride in delivering high standards of patient care to both private patients and the NHS. Our facilities include 26 purpose built en-suite rooms, 2 operating theatres plus 1 endoscopy theatre. Other facilities include physiotherapy and a diagnostic department. We are located in Burrell Road, close to the mainline railway station with easy access by rail and road, including free parking.

Join Nuffield Health and create the future you want, today.

It starts with you.