Patient Services Admin – Medical Records & Stakeholder Care

Nuffield Health; Haywards Heath; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Cycle to work scheme

Financial wellbeing support

Gym membership

Job summary

Nuffield Health Haywards Heath Hospital is seeking a Patient Services Administrator for the Medical Records department. The role involves delivering high-quality administrative support in both digital and paper formats, and providing excellent service to patients, stakeholders and internal teams.

You will handle Subject Access Requests with care, prioritise a busy workload and stay composed under pressure in a supportive hospital environment.

Qualifications

• Keen eye for detail and strong secretarial skills.
• Excellent communication abilities.
• Proficient with Microsoft Office, especially Excel, Outlook and MS Teams.
• Comfortable handling sensitive medical documents/images and providing support.

Responsibilities

• Deliver high‑quality administration support in digital and paper formats.
• Provide exceptional customer service to all stakeholders.
• Engage with patients and legal teams for Subject Access Requests.
• Prioritise a busy workload.
• Stay calm under pressure and remain professional.
• Support the Medical Records team with daily tasks.

Skills

Attention to detail

Secretarial skills

Communication skills

Microsoft Office proficiency

Tools

Microsoft Office (Excel, Outlook, MS Teams)

Job description

Nuffield Health Haywards Heath Hospital is seeking a Patient Services Administrator for the Medical Records department. The role involves delivering high-quality administrative support in both digital and paper formats, and providing excellent service to patients, stakeholders and internal teams.

You will handle Subject Access Requests with care, prioritise a busy workload and stay composed under pressure in a supportive hospital environment.