Patient Services Administrator (Medical Records)

Nuffield Health; Haywards Heath; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Cycle to work scheme

Financial wellbeing support

Gym membership

Job summary

Nuffield Health Haywards Heath Hospital is seeking a Patient Services Administrator for the Medical Records department. The role involves delivering high-quality administrative support in both digital and paper formats, and providing excellent service to patients, stakeholders and internal teams.

You will handle Subject Access Requests with care, prioritise a busy workload and stay composed under pressure in a supportive hospital environment.

Qualifications

• Keen eye for detail and strong secretarial skills.
• Excellent communication abilities.
• Proficient with Microsoft Office, especially Excel, Outlook and MS Teams.
• Comfortable handling sensitive medical documents/images and providing support.

Responsibilities

• Deliver high‑quality administration support in digital and paper formats.
• Provide exceptional customer service to all stakeholders.
• Engage with patients and legal teams for Subject Access Requests.
• Prioritise a busy workload.
• Stay calm under pressure and remain professional.
• Support the Medical Records team with daily tasks.

Skills

Attention to detail

Secretarial skills

Communication skills

Microsoft Office proficiency

Tools

Microsoft Office (Excel, Outlook, MS Teams)

Job description

Patient Services Administrator (Medical Records) Haywards Heath Hospital | Administration | Permanent | Full time Up to £25,545 per annum 37.5 hours per week

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

As a Patient Services Administrator predominantly within our Medical Records department and alongside other Administrative areas, at our Haywards Heath hospital you’ll bring a keen eye for detail, strong secretarial skills and great communication abilities. You will be proficient with Microsoft Office, especially with using Excel, Outlook and MS Teams. You must be comfortable working with sensitive medical documents / images and committed to providing our teams with the best level of support. Experience of working with, or an understanding of the following would be advantageous, but for the right applicant, this will be trained:

• Electronic Patient Records Digital clinical systems
• Electronic records-based systems outside of healthcare

That’s why we’re looking for someone who brings a blend of strong administration skills and a passion for exceptional stakeholder care to join our friendly, supportive, and experienced Medical Records Team.

As a Patient Services Administrator (Medical Records) you will:

• Deliver high-quality administration support in both digital and paper formats.
• Enjoy the satisfaction of providing truly exceptional customer service to all our Stakeholders.
• Engage with patients and legal teams for Subject Access Requests.
• Be able to prioritise a busy workload.
• Always keep calm under pressure and remain professional.
• Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From a cycle to work scheme to financial wellbeing support, gym membership and more.

About Nuffield Health Haywards Heath Hospital

At Nuffield Health Haywards Heath Hospital, we work with leading medical Consultants to provide first-class treatments and high standards of care for the prevention, diagnosis, and treatment of a wide range of medical and surgical conditions using the latest facilities and technology. We take pride in delivering high standards of patient care to both private patients and the NHS. Our facilities include 26 purpose built en‑suite rooms, 2 operating theatres plus 1 endoscopy theatre. Other facilities include physiotherapy and a diagnostic department.

We are located in Burrell Road, close to the mainline railway station with easy access by rail and road, including free parking.

About Nuffield Health

Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award‑winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.