Patient Services Administrator (Bank)

LLOYD'S REGISTER INTERNATIONAL; Haywards Heath; On-site; GBP 15,000 - 21,000; Part time

Job summary

Nuffield Health Haywards Heath Hospital is seeking a Bank Patient Services Administrator to join our Administration team on a part-time, ad hoc basis. You will greet patients, answer calls, arrange appointments and support Medical Records, Pre-Assessment and Outpatients.

Strong IT, keyboard skills and attention to detail are essential, with a friendly, professional manner. Evening and weekend availability is essential, and full training will be provided to help you deliver excellent patient

Qualifications

• Administration and keyboard skills are required with a high level of attention to detail.
• Previous experience in customer service is preferred but not essential.
• Full training will be provided.

Responsibilities

• Meeting and greeting patients
• Answering incoming calls, dealing with enquiries and arranging appointments
• Preparing clinic paperwork
• Registering customers and providing directions to hospital areas
• Providing administrative support to clinical teams as required
• High level of accuracy in data inputting and ability to work under pressure
• Flexibility to cover evening and weekend shifts
• Ability to work across multiple departments as required
• Good IT and keyboard skills are required
• Good communication/interpersonal skills
• Self-motivated and able to work both independently and as part of a team
• Well presented with strong customer service skills

Skills

Customer service

Telephone manner

IT skills

Attention to detail

Data entry

Teamwork

Professional presentation

Tools

Healthcare administration software

Job description

Head Office

Patient Services Administrator (Bank)

Patient Services Administrator (Bank)

Haywards Heath Hospital | Administration | Ad hoc | Part timeSalary £13.10 per hour

Our Patient Services Team at our Haywards Heath Hospital currently have an opportunity for a Bank Patient Services Administrator. Start your journey with us whilst we’ll support you to be your best.

You’ll be a smart, friendly and enthusiastic member of the team providing vital administrative support in both front-line and back office roles. Duties include acting as first point of contact for all visitors to the Hospital, handling and managing incoming calls, scheduling appointments both face to face and via the phone and supporting several departments including Medical Records / Pre-Assessment / Outpatients. Your IT and organisational skills will be supported by an excellent telephone manner.You will interact with Consultants, Patients, and Colleagues, being sensitive to our customers’ needs and providing excellent customer service at all times. Administration andkeyboard skills are required along with a high level of attention to detail. Previous experience of working in customer service environment is preferred, but not essential. Full training will be provided.Key tasks

• Meeting and greeting patients

• Answering incoming calls, dealing with enquiries and arranging appointments

• Preparing clinic paperwork

• Registering customers and providing clear directions to the relevant areas of the hospital

• Providing administrative support to clinical teams as required

• High level of accuracy in data inputting and able to work under pressure

• Flexibility in working pattern and duties

• Flexibility to cover evening and weekend shifts is essential

• Ability to learn and work across a number of departments as required

• Previous Knowledge or experience of working within healthcare administration / reception or hospitality industry is preferable but not essential

• Good IT and Key Boards Skills Required

• Good communication/interpersonal skills

• Self-motivated and able to work alone and a part of a team

• Well presented with strong customer service skills

Helping you feel good.

Nuffield Health Haywards Heath Hospital

Opened in 1993 and close to the centre of Haywards Heath, the Nuffield Health Haywards Heath Hospital provides a wide range of medical services from minor procedures through to major surgical specialties. With three theatres, comprehensive outpatient facilities and 26 en-suite beds, ours is a well-planned hospital with a clean, modern environment. We are proud of our consistently high standards of patient care which is delivered by our fantastic team throughout the whole patient journey.

Join Nuffield Health and create the future you want, today.

It starts with you.

Rewards & Benefits

Helping you be and feel your best.

Annual Leave

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.
*eligibility criteria applies.

Financial Wellbeing

Cycle to Work Scheme

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.