Patient Services Administrator (Bank)

nuffieldhealth; Hereford; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Pension scheme

Discounted gym membership

Holiday entitlement

Job summary

Nuffield Health Hereford Hospital is seeking a Patient Services Administrator (Bank) to support administration in the Hereford site. The role involves processing a high volume of email requests for referrals and appointments, and delivering a friendly, efficient service at reception and on the switchboard.

The ideal candidate will have an NVQ Level 2 in Business and Administration (or equivalent) and experience in a customer‑facing environment to help us maintain excellent patient experiences

Qualifications

• NVQ Level 2 in Business and Administration or equivalent preferred.
• Experience working in a customer facing environment.

Responsibilities

• Provide friendly and efficient reception service, handling face-to-face and telephone contact.
• Operate a complex switchboard following procedures.
• Handle queries within role remit and escalate to senior staff as needed.
• Admit patients and book or amend straightforward appointments.
• Take payments from patients and reconcile daily takings.
• Coordinate room and consultant availability and manage clinic/theatre scheduling.

Skills

Customer service

Communication

Education

NVQ Level 2 in Business and Administration

Job description

Patient Services Administrator (Bank)

Hereford Hospital | Administration | Ad hoc | Part time

Salary £12.84 per hour

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you.

We are looking for a Patient Services Administrator in our Hereford Hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

As a Patient Services Administrator you will:

• To provide a friendly efficient reception service, which involves customer contact both face to face and on the telephone, and provides advice within remit of role.
• To operate a complex switchboard in accordance with agreed procedures.
• To handle queries within the remit of own role, escalating more complex / serious issues to senior staff where required.
• To admit patients to the department and make straightforward appointment bookings and amendments.
• To take payments from patients in accordance with set procedures, processing payments using appropriate processes and systems, and reconciling monies taken daily
• Provides friendly and efficient customer service
• Ensure complex administration and support, meets the required standards and timescales
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• To prepare standard and ad-hoc reports as required and required by the department
• Handle appointments bookings and changes
• Co-ordinate availability of rooms and consultants
• Create, alter or cancel clinics / theatre availability as required to support business needs

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. This includes holiday in line with the working time directive, access to our pension scheme and discounted gym membership at £3 5.00 a month.

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Join Nuffield Health and create the future you want, today.

It starts with you.