Patient Services Administrator

Lancashire Teaching Hospital NHS Foundation Trust; Preston; On-site; GBP 21,000 - 26,000; Full time

Job summary

Lancashire Teaching Hospitals NHS Foundation Trust is seeking an Administrative Assistant to provide a comprehensive administrative service to the Speech and Language Therapy team. You will be a key contact for patients, carers and staff, handling enquiries, arranging appointments and maintaining accurate records to support smooth service delivery.

The role requires strong organisational, communication and IT skills, with the ability to prioritise and maintain confidentiality while delivering a

Qualifications

• Good organisational skills
• Strong communication skills
• Proficient IT skills and data handling
• Ability to maintain confidentiality and provide a professional, welcoming service

Responsibilities

• Book, amend and cancel patient appointments using Trust electronic systems.
• Process referrals and maintain waiting lists in line with local procedures. Send appointment letters and other patient communications promptly.
• Respond to telephone queries from staff, patients and others and refer to the appropriate person.
• Communicate with staff, users and visitors using a range of methods and tailor information as required.
• Prepare weekly clinics and support other administrative staff with clinic utilisation.
• Organise incoming and outgoing post, refer enquiries, photocopy relevant information and upload to patient files.
• Utilise local or Trust case note tracking systems.
• File reports and results and perform ad hoc administrative duties

Job description

Lancashire Teaching Hospitals NHS Foundation Trust is seeking an Administrative Assistant to provide a comprehensive administrative service to the Speech and Language Therapy team. You will be a key contact for patients, carers and staff, handling enquiries, arranging appointments and maintaining accurate records to support smooth service delivery.

The role requires strong organisational, communication and IT skills, with the ability to prioritise and maintain confidentiality while delivering a