Patient Experience Administrator

Lancashire Teaching Hospitals NHS Foundation Trust; Willenhall; On-site; GBP 21,000 - 29,000; Full time

Job summary

Lancashire Teaching Hospitals NHS Foundation Trust is recruiting a Patient Experience Administrator to join the admin team. You will support medical staff with day-to-day secretarial tasks, take calls, greet patients and help organise orthopaedic pathway activities, ensuring confidentiality and high standards of service.

In this NHS role, you will handle reception duties, manage communications between patients and departments, and contribute to timely patient flows while maintaining

Qualifications

• Numeracy and literacy skills.
• Knowledge of Microsoft Windows applications.
• Previous experience of working with the public.

Responsibilities

• Respond to external and internal telephone queries from staff, patients and others and referring to appropriate person.
• Communicates with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.
• Organising incoming and outgoing post, referring enquiries to appropriate person if necessary.
• Please refer to the attached detailed job description and person specification for the detailed job description and main responsibilities.

Skills

Numeracy

Literacy

Microsoft Windows

Job description

Lancashire Teaching Hospitals NHS Foundation Trust

Patient Experience Administrator

The closing date is 15 November 2026

Are you looking to expand your knowledge and understanding in admin? We have a fantastic opportunity for an individual who is looking to become part of a dynamic and high performing team.

You will be responsible for the day-to-day processing of administration tasks within the directorate, providing secretarial and administrative support to medical staff and other staff, including reception and telephone duties.

Main duties of the job

You will provide an effective communication link to patients, administrative staff and the Trust. You will monitor the timelines of patient treatment to ensure that patients are seen in the national waiting time. You will provide a contact point for patients at any point of the orthopaedic pathway and will liaise with other departments to support the arrangement of a wide spectrum of hospital visits along that pathway.

You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. Fundamental to this post is the ability to multi-task and effectively manage their workload working to tight deadlines.

About us

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Job responsibilities

Responding to external and internal telephone queries from staff, patients and others and referring to appropriate person.

Communicates with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.

Organising incoming and outgoing post, referring enquiries to appropriate person if necessary.

Please refer to the attached detailed job description and person specification for the detailed job description and main responsibilities.

Person Specification

Qualifications and Education

• Numeracy and literacy skills
• Knowledge of Microsoft Windows applications

Knowledge and Experience

• Previous experience of working with the public
• Aware of the concept and application of confidentiality
• Previous experience of working in a health care or related setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust