Administrator | Lancashire Teaching Hospitals NHS Foundation Trust

Lancashire Teaching Hospital NHS Foundation Trust; Preston; In loco; GBP 21.000 - 26.000; Tempo pieno

Descrizione del lavoro

Lancashire Teaching Hospitals NHS Foundation Trust is seeking an Administrative Assistant to provide a comprehensive administrative service to the Speech and Language Therapy team. You will be a key contact for patients, carers and staff, handling enquiries, arranging appointments and maintaining accurate records to support smooth service delivery.

The role requires strong organisational, communication and IT skills, with the ability to prioritise and maintain confidentiality while delivering a

Competenze

• Good organisational skills
• Strong communication skills
• Proficient IT skills and data handling
• Ability to maintain confidentiality and provide a professional, welcoming service

Mansioni

• Book, amend and cancel patient appointments using Trust electronic systems.
• Process referrals and maintain waiting lists in line with local procedures. Send appointment letters and other patient communications promptly.
• Respond to telephone queries from staff, patients and others and refer to the appropriate person.
• Communicate with staff, users and visitors using a range of methods and tailor information as required.
• Prepare weekly clinics and support other administrative staff with clinic utilisation.
• Organise incoming and outgoing post, refer enquiries, photocopy relevant information and upload to patient files.
• Utilise local or Trust case note tracking systems.
• File reports and results and perform ad hoc administrative duties

Descrizione del lavoro

Administrator | Lancashire Teaching Hospitals NHS Foundation Trust

Company:

Company: Lancashire Teaching Hospital NHS Foundation Trust

The Administrative Support Assistant provides a comprehensive and efficient administrative service to the Speech and Language Therapy team, supporting the day‑to‑day running of the department. The post holder will be a key point of contact for patients, carers, staff and external agencies, handling enquiries, arranging appointments, maintaining accurate records and supporting effective communication across the service.

The role involves a range of administrative duties including appointment booking, data entry, processing correspondence, managing electronic records, filing, and providing general office support to ensure smooth service delivery. The post holder will work closely with clinical and administrative colleagues to support patient pathways and contribute to the delivery of a high‑quality, patient‑focused service.

The successful candidate will have good organisational, communication and IT skills, with the ability to prioritise workloads, maintain confidentiality and provide a professional and welcoming service to patients and colleagues.

Lancashire Teaching Hospitals NHS Foundation Trust provides a wide range of acute services to the people of Preston, Chorley and surrounding areas. We are committed to delivering high‑quality, safe and patient‑centred care, ensuring the best possible outcomes for our patients and communities.

We pride ourselves on being a supportive and inclusive employer, where every member of staff is valued and respected. Our teams work collaboratively across services, contributing to a culture of compassion, teamwork and continuous improvement.

As an Administrative Assistant, you will play an important role in supporting the delivery of services, helping to ensure efficient administrative processes and a positive experience for patients. Your contribution will be key to the smooth running of clinical and operational teams.

At Lancashire Teaching Hospitals, we are committed to staff wellbeing and development, offering opportunities for training and career progression within a forward‑thinking and supportive organisation.

• Book, amend and cancel patient appointments using Trust electronic systems.
• Process referrals and maintain waiting lists in accordance with local procedures. Send appointment letters and other patient communications in a timely manner .Support the smooth coordination of patient pathways by ensuring administrative processes are completed accurately and efficiently
• Responding to external and internal telephone queries from staff, patients and others and referring to appropriate person.
• Communicates with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request
• To prepare weekly clinics and ensure other administrative staff are supported with clinic utilisation.
• Organising incoming and outgoing post, referring enquiries to appropriate person if necessary, photocopying relevant information and uploading information to the patient files
• Utilisation of local or Trust case note tracking system
• Filing of reports and results, patient files ad hoc administrative duties

This advert closes on Wednesday 18 Nov 2026

Lancashire Teaching Hospital NHS Foundation Trust

Lancashire Teaching Hospital NHS Foundation Trust

Lancashire Teaching Hospital NHS Foundation Trust