Patient Experience & Admin Coordinator

Lancashire Teaching Hospitals NHS Foundation Trust; Willenhall; On-site; GBP 21,000 - 29,000; Full time

Job summary

Lancashire Teaching Hospitals NHS Foundation Trust is recruiting a Patient Experience Administrator to join the admin team. You will support medical staff with day-to-day secretarial tasks, take calls, greet patients and help organise orthopaedic pathway activities, ensuring confidentiality and high standards of service.

In this NHS role, you will handle reception duties, manage communications between patients and departments, and contribute to timely patient flows while maintaining

Qualifications

• Numeracy and literacy skills.
• Knowledge of Microsoft Windows applications.
• Previous experience of working with the public.

Responsibilities

• Respond to external and internal telephone queries from staff, patients and others and referring to appropriate person.
• Communicates with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.
• Organising incoming and outgoing post, referring enquiries to appropriate person if necessary.
• Please refer to the attached detailed job description and person specification for the detailed job description and main responsibilities.

Skills

Numeracy

Literacy

Microsoft Windows

Job description

Lancashire Teaching Hospitals NHS Foundation Trust is recruiting a Patient Experience Administrator to join the admin team. You will support medical staff with day-to-day secretarial tasks, take calls, greet patients and help organise orthopaedic pathway activities, ensuring confidentiality and high standards of service.

In this NHS role, you will handle reception duties, manage communications between patients and departments, and contribute to timely patient flows while maintaining