Paediatric Audiology Admin & Front Desk Specialist

Lancashire Teaching Hospital NHS Foundation Trust; Preston; On-site; GBP 21,000 - 27,000; Full time

Job summary

Lancashire Teaching Hospitals NHS Foundation Trust in Preston seeks an Administrative Assistant for Paediatric Audiology to provide secretarial and administrative support to Consultants, Audiologists and the wider team. You will deliver a professional front-of-house service, handle telephone queries, arrange weekly clinics, manage post and filing, and ensure patient files are accurate and up to date.

The role emphasizes confidentiality, organisational skills and a patient-centered approach as

Responsibilities

• Respond to external and internal telephone queries and refer to the appropriate person.
• Prepare weekly clinics and support other administrative staff with clinic utilisation.
• Organise incoming and outgoing post, refer enquiries to appropriate person, photocopy relevant information and upload information to patient files.
• Utilise local Trust case note tracking system.
• Filing of reports and results, patient files and ad hoc administrative duties.
• Perform an ambassadorial role, representing the paediatric audiology department "Front of House" service in a professional, courteous and customer-focused manner.

Job description

Lancashire Teaching Hospitals NHS Foundation Trust in Preston seeks an Administrative Assistant for Paediatric Audiology to provide secretarial and administrative support to Consultants, Audiologists and the wider team. You will deliver a professional front-of-house service, handle telephone queries, arrange weekly clinics, manage post and filing, and ensure patient files are accurate and up to date.

The role emphasizes confidentiality, organisational skills and a patient-centered approach as