Administrative Assistant - Paediatric Audiology | Lancashire Teaching Hospitals NHS Foundation Trust

Lancashire Teaching Hospital NHS Foundation Trust; Preston; On-site; GBP 21,000 - 27,000; Full time

Job summary

Lancashire Teaching Hospitals NHS Foundation Trust in Preston seeks an Administrative Assistant for Paediatric Audiology to provide secretarial and administrative support to Consultants, Audiologists and the wider team. You will deliver a professional front-of-house service, handle telephone queries, arrange weekly clinics, manage post and filing, and ensure patient files are accurate and up to date.

The role emphasizes confidentiality, organisational skills and a patient-centered approach as

Responsibilities

• Respond to external and internal telephone queries and refer to the appropriate person.
• Prepare weekly clinics and support other administrative staff with clinic utilisation.
• Organise incoming and outgoing post, refer enquiries to appropriate person, photocopy relevant information and upload information to patient files.
• Utilise local Trust case note tracking system.
• Filing of reports and results, patient files and ad hoc administrative duties.
• Perform an ambassadorial role, representing the paediatric audiology department "Front of House" service in a professional, courteous and customer-focused manner.

Job description

Administrative Assistant - Paediatric Audiology | Lancashire Teaching Hospitals NHS Foundation Trust

Company:

Company: Lancashire Teaching Hospital NHS Foundation Trust

The post holder will be a member of aPaediatric AudiologyServiceproviding secretarial and administrative support toPaediatricAudiologyConsultants, PaediatricAudiologist, and the wider administrative team.

To provide a professional and courteous“front of house”service for all staff and visitors utilising the facilities provided withinPaediatric Audiology Service,acting in a professional and courteous manner at all times. Respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that Trust Customer Service standards are adhered to. Ensure information isaccurateand meets Trust Standardsregardingdelivering information.

The post holder willdemonstrateexcellent organisational skills, must be flexible in approach, able to exercise initiative anddemonstratea consistently high standard of professionalism, being aware of the need for confidentiality and integrity.

The duties and responsibilities listed below should be undertakenin accordance withthe levels of competence as defined in the KSF outline for this post.Inaddition,all staff are expected to actin accordance withthe values and behaviours of the Trust

Lancashire Teaching Hospitals NHS Foundation Trust provides a wide range of acute services to the people of Preston, Chorley and surrounding areas. We are committed to delivering high-quality, safe and patient-centred care, ensuring the best possible outcomes for our patients and communities.

We pride ourselves on being a supportive and inclusive employer, where every member of staff is valued and respected. Our teams work collaboratively across services, contributing to a culture of compassion, teamwork and continuous improvement.

As an Administrative Assistant, you will play an important role in supporting the delivery of services, helping to ensure efficient administrative processes and a positive experience for patients. Your contribution will be key to the smooth running of clinical and operational teams.

At Lancashire Teaching Hospitals, we are committed to staff wellbeing and development, offering opportunities for training and career progression within a forward-thinking and supportive organisation.

• Responding to external and internal telephone queries from staff, patients and others and referring toappropriate person.
• Communicates with a range of staff, users and visitors to the Trust / Departmentutilising a variety of communication methods including verbal, electronic and passing information in a format that isappropriate tothe individual request
• To prepareweekly clinics andensure other administrative staff are supported with clinic utilisation.
• Organising incoming and outgoing post, referring enquires toappropriate personif necessary, photocopying relevant informationand uploading information to the patient files
• Utilisation of local or Trust case note tracking system
• Filing of reports and results,patient filesad hocadministrativeduties
• Perform an ambassadorial role,representingthepaediatric audiology department “Front of House” service acting in a professional,courteousand customer-focused mannerat all times. Checking in patients on arrival.

This advert closes on Friday 30 Oct 2026

Lancashire Teaching Hospital NHS Foundation Trust

Lancashire Teaching Hospital NHS Foundation Trust