Patient Experience Coordinator

Lancashire Teaching Hospitals NHS Foundation Trust; United Kingdom; On-site; GBP 18,000 - 24,000; Full time

Job summary

Lancashire Teaching Hospitals NHS Foundation Trust is seeking a diligent administrative professional to support frontline services. You will handle telephone queries from staff, patients and others, organise post, and route enquiries to the right person, ensuring confidentiality and data protection at all times.

The role emphasises clear communication, accuracy with administration tasks, and an approachable manner to support the public and healthcare teams across the Trust.

Qualifications

• Numeracy and literacy skills are essential for accurate data handling and effective communication.
• Administration skills are required to manage records, post, and front-desk duties.
• Excellent interpersonal skills to interact with staff, patients, and visitors.

Responsibilities

• Respond to external and internal telephone queries from staff, patients and others and refer to appropriate person.
• Communicate with staff, users and visitors using verbal, electronic and written formats appropriate to the request.
• Organise incoming and outgoing post and route enquiries to the correct person.

Skills

Numeracy skills

Literacy skills

Administration skills

Tools

Microsoft Windows applications

Job description

Lancashire Teaching Hospitals NHS Foundation Trust is seeking a diligent administrative professional to support frontline services. You will handle telephone queries from staff, patients and others, organise post, and route enquiries to the right person, ensuring confidentiality and data protection at all times.

The role emphasises clear communication, accuracy with administration tasks, and an approachable manner to support the public and healthcare teams across the Trust.