Healthcare Admin & SPA Coordinator

HCRG Care Group; Redhill; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Group pension

Free tea, coffee and milk at base

My Reward Hub discounts

Earned wage access

Wellbeing support

Learning & development from The Lear­n

Open and just culture with innovation

Job summary

HCRG Care Group in Redhill is seeking a Business Support Administrator to join our Surrey Child and Family Health Services. You will be the first point of contact for SPA, providing professional admin support across the service and ensuring efficient triage of enquiries.

You will work closely with clinical and operational colleagues and gain training in our systems. This fast-paced role requires excellent communication, organisation and customer service skills, with the ability to work

Qualifications

• GCSEs including Maths and English are required.
• Previous administrative experience in a busy, customer-facing environment is essential.
• Strong customer service, communication and interpersonal skills are needed.
• Good IT skills, including Microsoft Office (Outlook, Word and Excel).
• Accurate data entry and keyboard skills are important.
• Ability to work independently and as part of a team is required.
• Strong organisational skills with the ability to prioritise workload and meet deadlines.
• Professional, discreet and able to maintain confidentiality.
• Experience within healthcare or social care is beneficial.
• Minute-taking experience is desirable.
• Knowledge of medical terminology and clinical systems/databases is desirable.

Responsibilities

• Manage and screen referrals into the Single Point of Access (SPA), directing to the appropriate service.
• Prioritise referrals and liaise with clinical teams for urgent cases.
• Maintain accurate patient records, clinical systems, databases and appointment schedules.
• Book and amend appointments and ensure patients are seen within targets.
• Provide information, signposting and administrative support to service users and partner organisations.
• Support safeguarding processes and coordinate strategy meetings and related documents.
• Produce correspondence, meeting notes and service reports while maintaining confidentiality.
• Work flexibly to support team priorities and cover colleagues as required.
• Undertake additional administrative duties delegated by the line manager.

Skills

Customer service

Communication

Teamwork

Organisational skills

Confidentiality

Data entry

Medical terminology

Education

GCSEs including Maths and English

Tools

Microsoft Office

Job description

HCRG Care Group in Redhill is seeking a Business Support Administrator to join our Surrey Child and Family Health Services. You will be the first point of contact for SPA, providing professional admin support across the service and ensuring efficient triage of enquiries.

You will work closely with clinical and operational colleagues and gain training in our systems. This fast-paced role requires excellent communication, organisation and customer service skills, with the ability to work