Business Support Administrator - Redhill

The Methodist Church in Britain; Whitburn; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Group pension

Free tea, coffee and milk at base

My Reward Hub membership with savings

Access to earned wages before payday

Wellbeing support (counselling, legal,

eLearning, CPD via Learning Enterprise

Flexible and hybrid working

Job summary

HCRG Care Group’s Surrey Child and Family Health Services seeks a Business Support Administrator to handle calls, emails and post at the Single Point of Access. You will screen and triage referrals, direct them to the right professionals and manage appointment bookings with confidentiality.

The post covers Surrey-wide services with hybrid/agile office-based work. GCSE Maths and English are required, and a driving licence is necessary.

Qualifications

• GCSE Maths and English at minimum level.
• Administrative experience in a busy, customer-facing environment.
• Proficiency with Microsoft Office tools (Outlook, Word, Excel).
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Provide customer service to patients and professionals via phone, email and post.
• Screen and triage referrals into the Single Point of Access.
• Direct referrals to professionals and manage incorrect referrals and escalations.
• Follow protocols for accurate referral allocation and confidentiality on client systems.
• Signpost to HCRG Care Group services and other agencies.
• Handle call-backs, appointment booking and rescheduling.
• Maintain and update clinical systems, databases and templates.

Skills

Customer service

Microsoft Outlook

Microsoft Word

Microsoft Excel

Phone manner

Discretion

Organisation

Education

GCSE Maths & English

Tools

Office Suite

Job description

This Business Support Administrator post sits within HCRG Care Group's Surrey Child and Family Health Services, handling calls, emails and letters from patients and professionals at the Single Point of Access. The core of the work is screening, triaging and directing referrals from GPs, families and partner organisations, alongside call-backs, appointment booking and safeguarding administration. The role covers the Surrey-wide service and offers hybrid or agile working from an office base. Candidates need GCSE-level Maths and English, and a driving licence is required.

What the job involves

• Provide customer service to patients and professionals contacting the Single Point of Access by phone, email and post
• Screen and triage referrals into the Single Point of Access from GPs, service users, carers and partner organisations
• Direct referrals to appropriate professionals, manage incorrect referrals and escal... promptu
• Follow protocols for accurate, timely referral allocation and maintain confidentiality on client systems
• Filter and direct calls and correspondence for Surrey Children's Community Services and partner organisations where required
• Signpost people to HCRG Care Group services and other agencies
• Handle call-backs to referrers, data cleansing, appointment booking and rescheduling, and issue correspondence to patients
• Maintain and update clinical systems, databases and clinic templates
• Provide general administrative support, including stock ordering, correspondence, information distribution and minute-taking
• Support safeguarding processes, including police domestic violence notifications, strategy meetings and child protection and MARAC correspondence
• Support the wider business support function across office and service activities
• Work flexibly to cover colleagues and meet service priorities

What’s required

Qualifications

• GCSE or equivalent, including Maths and English

Experience

• Administrative experience in a busy, customer-facing environment

Skills & knowledge

• Excellent, polite and helpful customer service skills
• Accurate and efficient keyboard skills
• Good working knowledge of Microsoft Outlook, Word and Excel
• Effective verbal and written communication and a good telephone manner
• Discretion, sensitivity and confidentiality
• Good planning, organisation and ability to meet deadlines

Checks & eligibility

• Car driving licence

Other

• Ability to work as part of a team
• Ability to prioritise and manage workload in a busy environment

Nice to have

• Minute-taking
• Knowledge of clinical systems or databases

What’s offered

• Group pension
• Free tea, coffee and milk at your base location
• My Reward Hub membership with discounts, cashback and vouchers
• Access to earned wages before payday
• Online and face-to-face wellbeing support, including counselling, legal, debt and life management help
• eLearning, career pathways and CPD through The Learning Enterprise
• Flexible and hybrid working arrangements