Hybrid Health Services Administrator – Patient Access

Hcrg Care Group; Redhill; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Group pension

Free beverages at base

My Reward Hub discounts

Earned wage access

Wellbeing resources

Learning & development

Innovation funding

Job summary

HCRG Care Group is seeking a Business Support Administrator to be a pivotal point of contact for Surrey Children’s Community Services. The role supports the Single Point of Access (SPA) by phone, email and post, triaging and directing referrals, and providing general administrative assistance across the service.

The position requires strong communication, confidentiality, and team collaboration within a flexible hybrid working arrangement based in Surrey.

Qualifications

• Experience in a busy, customer-facing environment.
• Excellent customer service skills and telephone manner.
• Accurate keyboard skills and proficient with MS Office (Outlook, Word, Excel).
• Ability to work as part of a team and maintain confidentiality.

Responsibilities

• Screen and triage referrals into the SPA from GPs, service users, carers and partners.
• Direct referrals to professionals and escalate urgent cases promptly.
• Follow protocols to allocate referrals accurately and maintain client confidentiality.
• Provide signposting to HCRG Care Group services and other agencies.
• Handle call-backs, data cleansing, appointments, and distribute information to patients.
• Maintain and update clinical systems, databases and clinic templates.
• Provide general admin support including stock orders, correspondence, minute-taking.
• Support safeguarding processes and coordinate relevant meetings and CH/Marac correspondence.
• Work flexibly to cover colleagues and meet service priorities.

Skills

Admin experience

Customer service

Keyboard skills

MS Office literacy

Teamwork

Communication

Telephone manner

Discretion

Planning & organisation

Prioritisation

Education

GCSE Maths & English

Job description

HCRG Care Group is seeking a Business Support Administrator to be a pivotal point of contact for Surrey Children’s Community Services. The role supports the Single Point of Access (SPA) by phone, email and post, triaging and directing referrals, and providing general administrative assistance across the service.

The position requires strong communication, confidentiality, and team collaboration within a flexible hybrid working arrangement based in Surrey.