SPA Admin & Patient Support Specialist

HCRG Care Group; Guildford; Ibrido; GBP 22.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Group pension

My Reward Hub discounts

Wage access on demand

Wellbeing resources

Learning and development

Descrizione del lavoro

HCRG Care Group in Guildford is hiring a Business Support Administrator to be the first point of contact for the Single Point of Access. You will handle calls, emails and letters, screen referrals, and direct them to the appropriate professionals.

The role also includes booking, rescheduling appointments and maintaining records with confidentiality. The successful candidate will have GCSEs in Maths and English, strong administrative skills, and a customer-service mindset.

Competenze

• GCSE Maths and English at least; strong communication and organisation skills.
• Experience in busy, customer-facing environments is essential.
• Good keyboard skills and accuracy are required.
• Able to work as part of a team and prioritise in a fast-paced setting.

Mansioni

• Provide excellent customer experience for patients and professionals contacting the SPA by phone, email or post.
• Screen and triage referrals into the SPA following protocols and direct to the right professionals.
• Manage referrals, escalate urgent cases and maintain accurate records in clinical systems.
• Signpost to HCRG Care Group services and other agencies when appropriate.
• Support a range of administrative tasks across office and service activities.

Conoscenze

Customer service

Telephone manner

Organisation

Teamwork

Discretion and confidentiality

Keyboard skills

Formazione

GCSE Maths and English

Strumenti

Microsoft Office

Descrizione del lavoro

HCRG Care Group in Guildford is hiring a Business Support Administrator to be the first point of contact for the Single Point of Access. You will handle calls, emails and letters, screen referrals, and direct them to the appropriate professionals.

The role also includes booking, rescheduling appointments and maintaining records with confidentiality. The successful candidate will have GCSEs in Maths and English, strong administrative skills, and a customer-service mindset.