Patient Access & Admin Specialist

HCRG Care Group; Old Woking; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Group pension

My Reward Hub discounts

Access to wages as you earn them

Job summary

HCRG Care Group in Woking is seeking a Business Support Administrator to be the first point of contact for the Surrey Children's Community Services. You will handle telephone, email and post enquiries, and help direct referrals and appointments.

Based in Woking, you will support the wider business support function with data entry, minute taking, and administrative tasks. The role is 9am–5pm, Monday to Friday, with a starting salary from £24,853 FTE and a group pension.

Qualifications

• GCSE Maths and English or equivalent.
• Experience in busy customer-facing environment.
• Proven ICT skills and ability to use MS Office.
• Excellent interpersonal and communication abilities.

Responsibilities

• Provide first point of contact for the SPA by telephone, email and post.
• Filter and direct referrals and arrange appointments.
• Open referrals, speak with parents and carers, and update records.
• Support broader admin tasks including data cleansing and minutes.
• Assist safeguarding processes and coordinate team activities.

Skills

Administrative experience

Customer service

Microsoft Office

Keyboard skills

Team player

Discretion & confidentiality

Planning & organisation

Education

GCSE Maths & English

Tools

Microsoft Office

Job description

HCRG Care Group in Woking is seeking a Business Support Administrator to be the first point of contact for the Surrey Children's Community Services. You will handle telephone, email and post enquiries, and help direct referrals and appointments.

Based in Woking, you will support the wider business support function with data entry, minute taking, and administrative tasks. The role is 9am–5pm, Monday to Friday, with a starting salary from £24,853 FTE and a group pension.