Guildford Business Support Administrator – Growth & Impact

HCRG Care Group; Artington; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Group pension

My Reward Hub discounts

Access to wages as you earn them

Wellbeing support and wellbeing tools

Learning and development opportunities

Job summary

HCRG Care Group in Guildford is seeking a Business Support Administrator to join our Surrey Child and Family Health Services. You will be the first point of contact, handling calls, emails and posts, directing referrals and supporting the team to deliver high‑quality administration.

You will work 37.5 hours per week on a 9am–5pm schedule, with a starting salary of £24,853 FTE and access to our pension, wellbeing and development resources.

Qualifications

• GCSE level with Maths and English.
• Administrative experience in a busy, customer-facing environment.
• Accurate keyboard skills.
• Strong Microsoft Office skills (Outlook, Word, Excel).
• Ability to work as part of a team.
• Good interpersonal and communication skills.

Responsibilities

• Provide an excellent customer experience for patients and professionals via the Single Point of Access (SPA).
• Respond to calls, emails and letters from GPs, service users and partners.
• Screen and triage referrals into the SPA following clear protocols.
• Manage incorrect or incomplete referrals, elevate urgent cases and keep accurate records on clinical systems.
• Signpost to HCRG Care Group services and other agencies when appropriate.
• Conduct data cleansing, book/reschedule appointments, issue correspondence, maintain databases and templates, handle post, and take minutes at meetings.
• Support safeguarding processes including police DV notifications, strategy meetings, and MARAC correspondence.
• Work flexibly to support colleagues and service priorities.

Skills

Administrative experience

Keyboard accuracy

Teamwork

Communication skills

Discretion/confidentiality

Planning and organisation

Education

GCSE maths & English

Tools

Outlook

Word

Excel

Clinical systems

Job description

HCRG Care Group in Guildford is seeking a Business Support Administrator to join our Surrey Child and Family Health Services. You will be the first point of contact, handling calls, emails and posts, directing referrals and supporting the team to deliver high‑quality administration.

You will work 37.5 hours per week on a 9am–5pm schedule, with a starting salary of £24,853 FTE and access to our pension, wellbeing and development resources.