Hybrid Business Support Administrator: Patient Referrals

The Methodist Church in Britain; Whitburn; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Group pension

Free tea, coffee and milk at base

My Reward Hub membership with savings

Access to earned wages before payday

Wellbeing support (counselling, legal,

eLearning, CPD via Learning Enterprise

Flexible and hybrid working

Job summary

HCRG Care Group’s Surrey Child and Family Health Services seeks a Business Support Administrator to handle calls, emails and post at the Single Point of Access. You will screen and triage referrals, direct them to the right professionals and manage appointment bookings with confidentiality.

The post covers Surrey-wide services with hybrid/agile office-based work. GCSE Maths and English are required, and a driving licence is necessary.

Qualifications

• GCSE Maths and English at minimum level.
• Administrative experience in a busy, customer-facing environment.
• Proficiency with Microsoft Office tools (Outlook, Word, Excel).
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Provide customer service to patients and professionals via phone, email and post.
• Screen and triage referrals into the Single Point of Access.
• Direct referrals to professionals and manage incorrect referrals and escalations.
• Follow protocols for accurate referral allocation and confidentiality on client systems.
• Signpost to HCRG Care Group services and other agencies.
• Handle call-backs, appointment booking and rescheduling.
• Maintain and update clinical systems, databases and templates.

Skills

Customer service

Microsoft Outlook

Microsoft Word

Microsoft Excel

Phone manner

Discretion

Organisation

Education

GCSE Maths & English

Tools

Office Suite

Job description

HCRG Care Group’s Surrey Child and Family Health Services seeks a Business Support Administrator to handle calls, emails and post at the Single Point of Access. You will screen and triage referrals, direct them to the right professionals and manage appointment bookings with confidentiality.

The post covers Surrey-wide services with hybrid/agile office-based work. GCSE Maths and English are required, and a driving licence is necessary.