Patient Services Admin & Reception Coordinator

NHS Scotland; Greenock; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Contributory pension scheme

Life assurance

Cycle to work scheme

Shopping discounts

Employee assistance programme

Job summary

Ardgowan Hospice in Greenock is seeking a Business Support Administrator to provide essential administrative support across services, with a strong emphasis on patient correspondence and accurate record-keeping.

You will handle referrals, admissions, and discharge processes on our clinical database, support reception and volunteer coordination, and contribute to a friendly, patient-centred team.

Responsibilities

• Provide accurate administrative support for all services as required, with a strong emphasis on patient correspondence and administration
• Ensure information is communicated effectively between team members and clinical staff
• Retrieve, process, and monitor all incoming referrals
• Ensure patients are admitted to and discharged from the appropriate clinical service on the patient database
• Perform general administration duties including typing, photocopying, filing, scanning and updating spreadsheets
• Distribute all incoming mail (email and post) and scan as appropriate
• Maintain stationery stock control
• Participate in Infection Prevention & Control audit team
• Support the Business Support Team Lead as required
• Cover reception duties and handle incoming calls and direct as appropriate
• Welcoming and assisting patients, families, and non-patient visitors
• Process financial and non-financial donations
• Schedule Reception Volunteer cover across the week
• Update materials and documentation for volunteer receptionists

Job description

Ardgowan Hospice in Greenock is seeking a Business Support Administrator to provide essential administrative support across services, with a strong emphasis on patient correspondence and accurate record-keeping.

You will handle referrals, admissions, and discharge processes on our clinical database, support reception and volunteer coordination, and contribute to a friendly, patient-centred team.