Compassionate Hospice Admin Clerk – Patient Services

Marie-Curie; Glasgow; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Annual leave 27 days + 10 public hols

Life assurance for all employees

Season ticket loan

Pension scheme

Job summary

Marie Curie Hospice Glasgow is seeking two Patient Services Clerks to join the Scotland Administration Team. The roles offer a permanent full-time position (37.5 hours/week) from 08:30 to 16:30, Monday to Friday, delivering clerical support across Inpatient, Outpatient and Day Therapy services.

You will be the first point of contact, handling non-clinical tasks, coordinating admissions and bereavements with sensitivity, and ensuring smooth operation of clinical services.

Qualifications

• Experience in administrative roles, with an understanding of clinical support processes.
• Confidence in engaging with patients and families, showing empathy and professionalism during sensitive conversations.
• Flexible and enthusiastic team player who can work independently and take initiative.
• Proficiency in Microsoft Office applications and ability to manage digital records.

Responsibilities

• Update patient information boards and manage admissions and bereavements with discretion.
• Coordinate stock control and place orders for clinical equipment and supplies.
• Ensure documentation and referrals after a patient’s death are completed promptly and compassionately.
• Maintain accurate patient records using EMIS and scanning documentation.

Skills

Administrative experience

Empathy with patients

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

Marie Curie Hospice Glasgow is seeking two Patient Services Clerks to join the Scotland Administration Team. The roles offer a permanent full-time position (37.5 hours/week) from 08:30 to 16:30, Monday to Friday, delivering clerical support across Inpatient, Outpatient and Day Therapy services.

You will be the first point of contact, handling non-clinical tasks, coordinating admissions and bereavements with sensitivity, and ensuring smooth operation of clinical services.