Business Support Administrator - Ardgowan Hospice

NHS Scotland; Greenock; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Contributory pension scheme

Life assurance

Cycle to work scheme

Shopping discounts

Employee assistance programme

Job summary

Ardgowan Hospice in Greenock is seeking a Business Support Administrator to provide essential administrative support across services, with a strong emphasis on patient correspondence and accurate record-keeping.

You will handle referrals, admissions, and discharge processes on our clinical database, support reception and volunteer coordination, and contribute to a friendly, patient-centred team.

Responsibilities

• Provide accurate administrative support for all services as required, with a strong emphasis on patient correspondence and administration
• Ensure information is communicated effectively between team members and clinical staff
• Retrieve, process, and monitor all incoming referrals
• Ensure patients are admitted to and discharged from the appropriate clinical service on the patient database
• Perform general administration duties including typing, photocopying, filing, scanning and updating spreadsheets
• Distribute all incoming mail (email and post) and scan as appropriate
• Maintain stationery stock control
• Participate in Infection Prevention & Control audit team
• Support the Business Support Team Lead as required
• Cover reception duties and handle incoming calls and direct as appropriate
• Welcoming and assisting patients, families, and non-patient visitors
• Process financial and non-financial donations
• Schedule Reception Volunteer cover across the week
• Update materials and documentation for volunteer receptionists

Job description

Position: Business Support Administrator
Salary: Step 3A £26,622 to Step 3C £28,562 plus benefits
Hours: 37.5 hours per week
Location: Greenock

About Us

Ardgowan Hospice is a well-established hospice offering specialist palliative and end of life care to the people of Inverclyde. We are committed to delivering high-quality care which is sustainable in the long term while putting the patient at the centre of everything we do.

To support an employee’s flexible working application, we are looking for a Business Support Administrator to join our Business Support team. You will be joining a friendly, experienced and supportive team that provides comprehensive administrative support at Ardgowan Hospice.

There is a strong focus on patient-facing administration and general business support tasks.

We are looking for someone with passion and enthusiasm to communicate effectively among staff, volunteers, external professionals, and patients/family members.

The Main Duties Of The Role Are To

• Provide accurate administrative support for all services as required, with a strong emphasis on patient correspondence and administration
• Ensuring appropriate information is communicated effectively and efficiently between team members and clinical staff
• Retrieve, process, and monitor all incoming referrals
• Ensure patients are admitted to and discharged from the appropriate clinical service accurately and timeously on our patient clinical database by following the referral, admission, discharge, and caseload processes
• Perform general administration duties as required by the Business Support Team Lead, including typing, photocopying, filing, shredding, scanning and updating spreadsheets as required
• Distribution of all incoming mail (email and post) scanning as appropriate
• Maintain stationery stock control
• Participate in the Infection Prevention & Control audit team
• Support the Business Support Team Lead as required
• Cover reception duties as required handle incoming calls and direct as appropriate
• welcoming and assisting patients, families, and non-patient visitors
• processing financial and non-financial donations
• scheduling of Reception Volunteer cover across the week
• updating materials and documentation for volunteer receptionists

Our staff make a difference every day, and we welcome applications from passionate, committed, and flexible individuals who would welcome the chance to be part of the brilliant team at Ardgowan Hospice.

All our employees can take advantage of our benefits which include a contributory pension scheme, life assurance, cycle to work scheme, shopping discounts, employee assistance scheme to name a few.

For further information, contact the Hospice’s HR department on 01475 250186.

Closing Date - Friday 13th November 2026 at 12 noon