Business Support Administrator

Ardgowan Hospice; Scotland; Ibrido; GBP 20.000 - 26.000; Tempo pieno

Descrizione del lavoro

Ardgowan Hospice in Inverclyde is seeking a motivated Business Support Administrator to join the Business Support team, delivering comprehensive administrative support with a strong focus on patient contact and referrals.

You will work with staff, volunteers, external professionals and patients/families, handling reception duties and maintaining documentation while supporting infection control audits and donor processing. HR contact available for enquiries.

Competenze

• Provide accurate administrative support for services with emphasis on patient correspondence and administration
• Retrieve, process, and monitor all incoming referrals
• Ensure information is communicated between team members and clinical staff
• Ensure patients are admitted to and discharged from clinical services accurately and timously on the patient database
• General administration duties including typing, photocopying, filing, shredding, scanning and updating spreadsheets
• Distribute incoming mail (email and post) and scan as appropriate
• Maintain stationery stock control
• Participate in Infection Prevention & Control audit team
• Support the Business Support Team Lead as required
• Handle incoming calls and direct as appropriate
• Welcoming and assisting patients, families and visitors
• Processing financial and non-financial donations
• Scheduling Reception Volunteer cover and updating materials for volunteer receptionists

Mansioni

• Provide accurate administrative support for all services as required with a strong emphasis on patient correspondence and administration
• Retrieve, process, and monitor all incoming referrals
• Ensure appropriate information is communicated effectively between team members and clinical staff
• Ensure patients are admitted to and discharged from the appropriate clinical service accurately and timeously on our patient clinical database by following referral, admission, discharge, and caseload processes
• Perform general administration duties as required by the Business Support Team Lead including typing, photocopying, filing, shredding, scanning updating spreadsheets and cash handling
• Distribution of all incoming mail (email and post) scanning as appropriate
• Maintain stationery stock control
• Participate in the Infection Prevention & Control audit team
• Support the Business Support Team Lead as required
• handle incoming calls and direct as appropriate
• welcoming and assisting patients, families, and non-patient visitors
• processing financial and non-financial donations
• scheduling of Reception Volunteer cover across the week
• updating materials and documentation for volunteer receptionists

Descrizione del lavoro

Ardgowan Hospice is a well-established hospice offering specialist palliative and end of life care to the people of Inverclyde. We are committed to delivering high-quality care which is sustainable in the long term while putting the patient at the centre of everything we do.

To support an employee’s flexible working application, we are looking for a Business Support Administrator to join our Business Support team. You will be joining a friendly, experienced and supportive team that provides comprehensive administrative support at Ardgowan Hospice. There is a strong focus on patient-facing administration and general business support tasks.

We are looking for someone with passion and enthusiasm to communicate effectively among staff, volunteers, external professionals, and patients/family members.

The main duties of the role are to:

• *Provide accurate administrative support for all services as required, with a strong emphasis on patient correspondence and administration
• *Retrieve, process, and monitor all incoming referrals
• *Ensuring appropriate information is communicated effectively and efficiently between team members and clinical staff
• *Ensure patients are admitted to and discharged from the appropriate clinical service accurately and timeously on our patient clinical database by following the referral, admission, discharge, and caseload processes
• *Perform general administration duties as required by the Business Support Team Lead, including typing, photocopying, filing, shredding, scanning updating spreadsheets and cash handling
• *Distribution of all incoming mail (email and post) scanning as appropriate
• *Maintain stationery stock control
• *Participate in the Infection Prevention & Control audit team
• *Support the Business Support Team Lead as required
• **handle incoming calls and direct as appropriate
• **welcoming and assisting patients, families, and non-patient visitors
• **processing financial and non-financial donations
• **scheduling of Reception Volunteer cover across the week
• **updating materials and documentation for volunteer receptionists

Our staff make a difference every day, and we welcome applications from passionate, committed, and flexible individuals who would welcome the chance to be part of the brilliant team at Ardgowan Hospice.

For further information, contact the Hospice’s HR department on 01475 250186.

Closing Date - Friday 13 November 2026 at 12 noon