Clinical Administration & Records Assistant

NHS Jobs; Bedford; On-site; GBP 21,000 - 27,000; Full time

Job summary

NHS Jobs in Bedford is seeking an administrative assistant to support the iCaSH Service. You will manage room bookings, handle mail, and process patient demographics on the clinical system, ensuring smooth clinic operations.

You will liaise with patients, respond to routine enquiries, and assist the service team with audits, governance, and information governance compliance, maintaining confidentiality and accuracy in all records.

Responsibilities

• Take bookings for meeting rooms.
• Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy.
• Provide administration support to the iCaSH Service secretaries if required.
• Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.
• Open, sort and prioritise clinic mail.
• Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record.
• Facilitate communication with patients and booking of appointments for clinics via relevant contact methods (for example, telephone, online booking, direct messaging and chat functions) using the clinical system and other local booking/waiting list processes.
• Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.

Job description

NHS Jobs in Bedford is seeking an administrative assistant to support the iCaSH Service. You will manage room bookings, handle mail, and process patient demographics on the clinical system, ensuring smooth clinic operations.

You will liaise with patients, respond to routine enquiries, and assist the service team with audits, governance, and information governance compliance, maintaining confidentiality and accuracy in all records.