Patient Services Admin & Front Desk Coordinator

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Carlisle; On-site; GBP 20,000 - 22,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Administrative Assistant - Reception/Admin Support for the North Cumbria Cancer Care centre in Carlisle. You will be the first point of contact for patients and visitors, handling enquiries and coordinating appointments within a busy oncology environment.

Working as part of the North Cumbria team, you will support the Oncology service with reception duties, patient communications and file management, contributing to an

Qualifications

• Experience in reception or administrative role.
• Strong communication and organisational skills.
• Proficient in patient-facing duties and coordinating appointments.

Responsibilities

• Deal with telephone enquiries promptly.
• Communicate with patients regarding appointments/transport bookings.
• Make Oncology Review Appointments for patients leaving Oncology Outpatients.
• Issuing concessionary parking permits.
• Liaising with NCIC estates on issue contractors passes & keys and parking permits.
• General reception Meet & Greet duties.
• Upload into Patient Record system - E-record.

Skills

Reception duties

Administrative support

Customer service

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Administrative Assistant - Reception/Admin Support for the North Cumbria Cancer Care centre in Carlisle. You will be the first point of contact for patients and visitors, handling enquiries and coordinating appointments within a busy oncology environment.

Working as part of the North Cumbria team, you will support the Oncology service with reception duties, patient communications and file management, contributing to an