Cancer Care Appointment Coordinator

Catchwork; West of England; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a Reception and Appointment Clerk to support Haematology and Oncology services across Bristol and Weston sites. The role involves welcoming patients, booking appointments, handling telephone systems, and supporting patient pathways across multiple hospital locations.

The postholder will work with diverse teams, ensuring accurate patient information, signposting, and empathetic communication to patients and carers in a fast-paced environment.

Qualifications

• Experience in administrative reception or healthcare settings preferred.
• Strong communication and empathetic approach with patients.
• Ability to handle calls, signposting, and patient records with care.

Responsibilities

• Welcomes patients to the department and ensures contact details are correct and attendance is recorded.
• Book patient appointments, manage the team inbox, and arrange related services (e.g., interpreting).
• Liaise with colleagues across multiple departments and locations to ensure smooth patient pathways.

Job description

Bristol NHS Foundation Trust is seeking a Reception and Appointment Clerk to support Haematology and Oncology services across Bristol and Weston sites. The role involves welcoming patients, booking appointments, handling telephone systems, and supporting patient pathways across multiple hospital locations.

The postholder will work with diverse teams, ensuring accurate patient information, signposting, and empathetic communication to patients and carers in a fast-paced environment.