Patient Care Coordinator — GP Practice Front Desk

Betts Avenue Medical Group; Newcastle upon Tyne; On-site; GBP 18,000 - 23,000; Full time

Job summary

Betts Avenue Medical Group in Newcastle upon Tyne is seeking a Medical Receptionist to join our admin team. You will provide a friendly, professional reception and support the practice with appointment management and routine clinical administration.

You will be the first point of contact for patients and staff, handling calls, online enquiries and patient records with strict confidentiality, using SystmOne to book and update appointments.

Qualifications

• Experience in customer service or reception roles.
• Ability to handle confidential information and maintain privacy.
• Experience working in GP practice or healthcare setting desirable.
• Excellent communication and interpersonal skills.
• Comfortable working in a busy environment.

Responsibilities

• Provide a professional, friendly and welcoming service to patients and visitors.
• Serve as the first point of contact for patients via reception, phone or online services.
• Direct patients to the appropriate clinician or service and assist with urgent enquiries.
• Manage the appointment system and coordinate with clinicians and staff.
• Maintain patient records and handle administrative tasks in line with procedures.

Skills

Excellent communication

Strong telephone skills

Patient-focused

Organised

Confidentiality

Team player

Tools

SystmOne

Job description

Betts Avenue Medical Group in Newcastle upon Tyne is seeking a Medical Receptionist to join our admin team. You will provide a friendly, professional reception and support the practice with appointment management and routine clinical administration.

You will be the first point of contact for patients and staff, handling calls, online enquiries and patient records with strict confidentiality, using SystmOne to book and update appointments.