Administrative Assistant - Reception/Admin Support

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Carlisle; On-site; GBP 20,000 - 22,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Administrative Assistant - Reception/Admin Support for the North Cumbria Cancer Care centre in Carlisle. You will be the first point of contact for patients and visitors, handling enquiries and coordinating appointments within a busy oncology environment.

Working as part of the North Cumbria team, you will support the Oncology service with reception duties, patient communications and file management, contributing to an

Qualifications

• Experience in reception or administrative role.
• Strong communication and organisational skills.
• Proficient in patient-facing duties and coordinating appointments.

Responsibilities

• Deal with telephone enquiries promptly.
• Communicate with patients regarding appointments/transport bookings.
• Make Oncology Review Appointments for patients leaving Oncology Outpatients.
• Issuing concessionary parking permits.
• Liaising with NCIC estates on issue contractors passes & keys and parking permits.
• General reception Meet & Greet duties.
• Upload into Patient Record system - E-record.

Skills

Reception duties

Administrative support

Customer service

Job description

An exciting opportunity has arisen for an Administrative Assistant - Reception/Admin Support based at the Northern centre for Cancer care - North Cumbria, Carlisle,

• Deal with telephone enquires promptly.
• Communicate with patients regarding appointments/transport bookings
• Make Oncology Review Appointments for patients leaving Oncology Outpatients
• Issuing concessionary parking permits
• Liaising with NCIC estates on issue contractors passes & keys and parking permits
• General reception Meet & Greet duties
• Working within a team of administrative staff supporting the provision of an efficient Administrative support service to the wider Oncology team in NCCC-NC
• Uploading into Patient Record system - E-record
  As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
• With around 2 million contacts with patients every year, we deliver care from:
• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites.