Patient Services Admin Coordinator

OUH; Swindon; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust in Swindon is seeking an administrative professional to support the Patient Admin Coordinator and ensure efficient service delivery in a busy NHS environment.

The role focuses on handling admin tasks for a specialty team, managing correspondence, and maintaining patient records on the EPR system. You will contribute to high-quality patient administration and effective communication with patients and carers.

Qualifications

• Previous experience in admin setting

Responsibilities

• To be responsible for supporting the Patient Admin Coordinator to ensure efficient running of the service.
• Implement policies and procedures to maintain efficient department/office and filing systems to facilitate the smooth running of the administrative services.
• Support with the letter generation process to type letters as required.
• Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain basic medical procedures.
• Arranging investigations, ensuring that these have been performed, results received and seen by relevant clinician and filing/redirection of all investigation results as appropriate.
• Preparing the notes for clinics, including front sheets and referral letters .
• To maintain case note tracking on the Patient Administration System (EPR).

Skills

Admin experience

Job description

Oxford University Hospitals NHS Foundation Trust in Swindon is seeking an administrative professional to support the Patient Admin Coordinator and ensure efficient service delivery in a busy NHS environment.

The role focuses on handling admin tasks for a specialty team, managing correspondence, and maintaining patient records on the EPR system. You will contribute to high-quality patient administration and effective communication with patients and carers.