Living Donor Patient Pathway Coordinator

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 21,000 - 25,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an administrative professional to support the patient pathway within a specialty team, ensuring a comprehensive and efficient admin service from referrals to appointments. You will handle queries, maintain confidentiality, and work across departments to support service delivery during core hours 08:00–17:00, with flexibility to cover other roles.

The role is based at the Oxford trusts sites, contributing to Delivering Compassionate

Qualifications

• 1 year admin experience.
• Experience with EPR systems.

Responsibilities

• Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
• Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
• Answer all communication including telephone, email and face to face queries, in a timely manner and action as appropriate.
• Maintain patient confidentiality at all times.
• Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.
• Use the Trust IT systems (including EPR, Transcription systems, PACS, Proton etc.) to register patients, make up a set of patient notes, make outpatient appointments, produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed.
• Assist with the processing of new referrals on Choose and Book / Directly Bookable / e-referral systems.
• To contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
• Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures.
• Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.
• Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade.

Skills

1 year admin experience

EPR experience

Tools

EPR software

Job description

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access policy.

Key Responsibilities

1. Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
2. Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
3. Answer all communication including telephone, email and face to face queries, in a timely manner and action as appropriate.
4. Maintain patient confidentiality at all times.
5. Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.
6. Use the Trust IT systems (including EPR, Transcription systems, PACS, Proton etc.) to register patients, make up a set of patient notes, make outpatient appointments, produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed.
7. Assist with the processing of new referrals on Choose and Book / Directly Bookable / e-referral systems.
8. To contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
9. Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures.
10. Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.
11. Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade.

Qualifications & Experience

• 1 year admin experience, EPR experience

Location and Settings

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises of four hospitals – the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Trust Values

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Sexual Safety Charter

In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles. Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.