Patient Services & Admin Coordinator

Clift Surgery; Basingstoke; Sur place; GBP 17 000 - 21 000; Temps partiel

Résumé du poste

Clift Surgery in Bramley, Hampshire, is seeking a Patient Services Co-ordinator to provide a friendly, professional and efficient service at reception, administration and dispensary duties. You will be the first point of contact for patients, carers and visitors, handling enquiries, appointments and records with confidentiality.

The role combines patient-facing tasks with dispensary and admin support, offering an opportunity to grow skills across patient services and team working within a

Qualifications

• Friendly, approachable and professional.
• Organised with ability to manage a busy workload.
• A good communicator who enjoys working with people.
• Calm and respectful with patients including those needing extra support.

Responsabilités

• Welcome and assist patients, carers and visitors in a polite, calm and respectful manner.
• Answer telephone calls and deal with patient enquiries.
• Manage appointment requests, telephone consultations, home visit requests and other patient requests.
• Process medication and repeat prescription requests appropriately.
• Process e-consults and direct patients to the appropriate service or healthcare professional.
• Maintain patient confidentiality at all times.

Connaissances

Friendly

Organised

Good communicator

Calm under pressure

Team player

Confidentiality

Tech-savvy

Outils

EMIS

Docman

Description du poste

Clift Surgery in Bramley, Hampshire, is seeking a Patient Services Co-ordinator to provide a friendly, professional and efficient service at reception, administration and dispensary duties. You will be the first point of contact for patients, carers and visitors, handling enquiries, appointments and records with confidentiality.

The role combines patient-facing tasks with dispensary and admin support, offering an opportunity to grow skills across patient services and team working within a