Compassionate Patient Services Coordinator

Nettlebed Surgery; Southmoor; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

NHS Pensions scheme

Rural location

5 weeks holiday entitlement (pro rota)

Job summary

Nettlebed Surgery is seeking an enthusiastic Patient Services Coordinator with reception/administration experience in a healthcare setting to join our small, friendly team of two GP Partners and supportive clinical staff.

You will manage front-desk duties, registrations, referrals and appointment administration, while delivering compassionate patient support and ensuring efficient, friendly service for all patients.

Qualifications

• Experience in administration or a reception role (12 months) in a healthcare setting.
• Enthusiastic team player with a keen eye for detail.
• A highly organised individual who can manage daily tasks.
• A passion for providing exceptional patient support.
• Ability to time-keep efficiently & meet SLAs as required.
• Excellent communication skills (written and oral).
• Flexible, cooperative & polite.

Responsibilities

• Offer general assistance to the practice team and project a positive and friendly image to patients and visitors.
• Receive, assist and direct patients to appropriate services or healthcare professionals.
• Undertake a variety of administrative duties to assist in the smooth running of the practice.
• Facilitate effective communication between patients and primary/secondary care and other healthcare agencies.

Skills

Team player

Detail oriented

Communication skills

Time management

Education

GCSE English and Maths

NVQ level 2 in Health and Social Care

Phlebotomy (Desirable)

Tools

EMIS Web

Docman 10

Accurx

Surgery Connect

Job description

Nettlebed Surgery is seeking an enthusiastic Patient Services Coordinator with reception/administration experience in a healthcare setting to join our small, friendly team of two GP Partners and supportive clinical staff.

You will manage front-desk duties, registrations, referrals and appointment administration, while delivering compassionate patient support and ensuring efficient, friendly service for all patients.