Patient Services Coordinator - Medical Reception & Admin

NHS Jobs; Much Wenlock; On-site; GBP 21,000 - 25,000; Full time

Job summary

Shrewsbury and Telford Hospital NHS Trust is seeking an efficient receptionist to provide confidential, professional support to patients and clinical staff. The role covers greeting, enquiries, appointment management, patient registrations, and handling prescriptions and electronic document workflows.

The post involves daily preparation of consultation rooms, high standards of health and safety, and timely communication with the care team as part of the Practice Policy.

Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Process patient enquiries by phone, online consultation platform and in person, including booking home visits.
• Manage and update the computerised appointment system as required.
• Register new patients and enable registration for online patient services.
• Handle repeat prescription requests by post or online.
• Access 111 HealthHero overnight reports and save to patient records.
• Upload documents via Docman and manage electronic communications.
• Open, stamp and distribute post; respond to staff emails in a timely manner.
• Maintain filing systems (digital and paper) and prepare consultation rooms daily.
• Ensure safety, cleanliness and compliance with health and safety standards.

Job description

Shrewsbury and Telford Hospital NHS Trust is seeking an efficient receptionist to provide confidential, professional support to patients and clinical staff. The role covers greeting, enquiries, appointment management, patient registrations, and handling prescriptions and electronic document workflows.

The post involves daily preparation of consultation rooms, high standards of health and safety, and timely communication with the care team as part of the Practice Policy.