Administrative Assistant - Patient & Customer Support

Nordicortopedica; United Kingdom; Remote; GBP 24,000 - 28,000; Full time

Benefits offered by this job

35–41 days leave

Death in service

Refer a Friend

Enhanced family leave

CPD opportunities

Job summary

AM Healthcare Group in Bramley is seeking a full-time Administration Assistant to support day-to-day operations, manage administrative processes across the patient journey, respond to enquiries, process orders, and provide administrative support to clinicians and operational teams.

You will maintain accurate records across company systems, monitor workflows and contribute to the efficient delivery of products and services in a busy, supportive environment.

Qualifications

• Organised, proactive and detail-focused candidate.
• Experience handling enquiries and administrative tasks.
• Ability to support referrals, appointments and orders.

Responsibilities

• Provide administrative support across Customer Services and Production functions.
• Process customer orders accurately using internal systems and ensure fulfilment.
• Monitor and manage inbound enquiries and direct requests to appropriate teams.
• Prepare and process customer quotations for review and approval.
• Raise and update purchase orders and release orders into production.
• Maintain and monitor open orders and ensure accurate status tracking.
• Ensure company systems and records remain accurate and up to date.
• Process returned items and complete related administration.
• Support general office administration and filing activities.
• Identify opportunities to streamline administrative processes.

Skills

Organised

Proactive

Detail-oriented

Customer Service

Job description

AM Healthcare Group in Bramley is seeking a full-time Administration Assistant to support day-to-day operations, manage administrative processes across the patient journey, respond to enquiries, process orders, and provide administrative support to clinicians and operational teams.

You will maintain accurate records across company systems, monitor workflows and contribute to the efficient delivery of products and services in a busy, supportive environment.