Administrator – Bramley

Nordicortopedica; United Kingdom; Remote; GBP 24,000 - 28,000; Full time

Benefits offered by this job

35–41 days leave

Death in service

Refer a Friend

Enhanced family leave

CPD opportunities

Job summary

AM Healthcare Group in Bramley is seeking a full-time Administration Assistant to support day-to-day operations, manage administrative processes across the patient journey, respond to enquiries, process orders, and provide administrative support to clinicians and operational teams.

You will maintain accurate records across company systems, monitor workflows and contribute to the efficient delivery of products and services in a busy, supportive environment.

Qualifications

• Organised, proactive and detail-focused candidate.
• Experience handling enquiries and administrative tasks.
• Ability to support referrals, appointments and orders.

Responsibilities

• Provide administrative support across Customer Services and Production functions.
• Process customer orders accurately using internal systems and ensure fulfilment.
• Monitor and manage inbound enquiries and direct requests to appropriate teams.
• Prepare and process customer quotations for review and approval.
• Raise and update purchase orders and release orders into production.
• Maintain and monitor open orders and ensure accurate status tracking.
• Ensure company systems and records remain accurate and up to date.
• Process returned items and complete related administration.
• Support general office administration and filing activities.
• Identify opportunities to streamline administrative processes.

Skills

Organised

Proactive

Detail-oriented

Customer Service

Job description

We have an exciting opportunity for a full-time Administration Assistant to join our team in Bramley.

We are looking for an organised, proactive and detail-focused individual to support the smooth day-to-day running of our service and help deliver an excellent experience for our patients and customers.

Working as part of a busy and supportive team, you will play an important role in managing administrative processes across the patient journey. This will include responding to enquiries, supporting referral and appointment management, processing orders, handling patient telephone calls and providing administrative support to clinicians and operational teams.

You will also help maintain accurate records across company systems, monitor workflows and contribute to the efficient delivery of products and services.

This is a great opportunity for someone who enjoys working in a fast-paced environment, takes pride in delivering high-quality administration support and wants to make a positive difference through their work.

Working Pattern

Full-time, 37 hours per week

Monday–Thursday: 7:30am–4:00pm (with 30-minute unpaid break)

Friday: 7:30am–12:30pm (early finish every Friday)

What We Offer

• Generous annual leave starting at 35 days and increasing to 41 days with service (inclusive of bank holidays)
• Death in Service benefit (3x basic salary)
• Refer a Friend incentive scheme
• Enhanced family leave and pay
• Continuing professional development opportunities

Key Responsibilities

• Provide administrative support across Customer Services and Production functions.
• Process customer orders accurately using internal systems and ensure timely progression through to fulfilment.
• Monitor and manage inbound enquiries, directing requests to the appropriate teams.
• Prepare and process customer quotations for review and approval.
• Raise and update purchase orders and release orders into production.
• Maintain and monitor open orders to ensure accurate status tracking and completion.
• Ensure company systems and records remain accurate and up to date.
• Process returned items and complete associated administration and documentation.
• Support general office administration and filing activities.
• Contribute to continuous improvement by identifying opportunities to streamline administrative processes.

Why Join Us?

At AM Healthcare Group, we are committed to improving the lives of people who rely on mobility and accessibility solutions. As an international organisation, we deliver innovative products and services that make a meaningful difference every day.

We are proud to be an equal opportunities employer and are committed to creating an inclusive workplace where everyone feels valued and supported.

As a Disability Confident Employer, we actively welcome applications from people of all abilities. If you require adjustments during the recruitment process, please let us know.

We are also proud signatories of the Armed Forces Covenant and welcome applications from veterans, reservists and members of the armed forces community.

Eligibility to Work in the UK

Applicants must have the right to work in the UK at the time of application. Unfortunately, visa sponsorship is not available for this position.