Premium Patient Coordinator & Sales Support

Healthium Clinics; South Oxfordshire; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

BUPA full cover High Tier

Gym and Golf

21 days holiday rising by 1 day each

Birthday leave

Weekly snacks and fruit

Job summary

Healthium Clinics in Henley-on-Thames is seeking a Patient Coordinator / Sales Support Administrator. You will handle enquiries, coordinate patient journeys and bookings, and support CRM records to optimise the patient experience and commercial outcomes.

The role combines warm customer service with strong organisational skills, office-based duties, and occasional Saturday work in a private medical clinic environment.

Qualifications

• Experience in patient coordination, sales support or similar commercial role.
• Experience in clinic/healthcare or premium service environment is advantageous.
• Confident communicator able to secure bookings or sales.
• Highly organized with the ability to manage multiple patient journeys.
• Commercially minded with focus on service and revenue growth.
• Strong written and verbal communication skills.
• Proficient with CRM systems and Microsoft Office applications.
• Discreet handling of confidential patient and business information.
• Self-motivated in a fast-paced, growing business.
• Willing to work full-time, office-based in Henley-on-Thames with some Saturday work.

Responsibilities

• Manage patient enquiry as first point of contact via phone, email, website and social channels.
• Guide patients from enquiry to booking and treatment coordination.
• Coordinate appointments and clinician availability to support a smooth patient experience.
• Provide information on services, pathways, pricing and next steps.
• Build patient relationships to encourage trust, repeat visits and referrals.
• Follow up leads promptly to maximise conversions.
• Support lead nurturing, follow-ups, reactivation and reminders.
• Maintain CRM records, next actions and follow-up dates.
• Track lead sources, conversions, bookings and sales performance.
• Support front‑of‑house operations and confidentiality requirements.
• Suggest practical improvements to patient journey and processes.

Skills

Patient coordination

Sales support

Customer service

Account management

CRM systems

MS Office

Tools

CRM systems

MS Office

Job description

Healthium Clinics in Henley-on-Thames is seeking a Patient Coordinator / Sales Support Administrator. You will handle enquiries, coordinate patient journeys and bookings, and support CRM records to optimise the patient experience and commercial outcomes.

The role combines warm customer service with strong organisational skills, office-based duties, and occasional Saturday work in a private medical clinic environment.