Patient Service Advisor: Medical Admin & Front Desk

Victoria Park Health Centre; Leicester; On-site; GBP 18,000 - 25,000; Full time

Job summary

A healthcare facility in Leicester is seeking a Patient Service Advisor to provide administrative support to a multidisciplinary team. The role involves typing documents, processing referrals, managing patient enquiries, and maintaining confidentiality. Candidates should possess GCSEs in English and Maths, along with strong customer service skills and experience as a medical secretary. A friendly and professional demeanor, along with efficient computer skills, are essential for this position.

Qualifications

• Experience working as a medical secretary in a healthcare setting.
• Knowledge of medical terminology.
• Experience processing referrals using the electronic referral system (ERS).

Responsibilities

• Typing letters, reports, and associated documentation.
• Processing referrals using the electronic referral system (ERS).
• Answering incoming phone calls and managing enquiries.

Skills

Attention to detail

Customer service skills

Organisational skills

Ability to work under pressure

Keyboard and computer skills

Education

GCSE grades A-C in English & Maths

Tools

SystmOne

Job description

A healthcare facility in Leicester is seeking a Patient Service Advisor to provide administrative support to a multidisciplinary team. The role involves typing documents, processing referrals, managing patient enquiries, and maintaining confidentiality. Candidates should possess GCSEs in English and Maths, along with strong customer service skills and experience as a medical secretary. A friendly and professional demeanor, along with efficient computer skills, are essential for this position.