Patient Scheduler

NHS National Services Scotland; Bothwell; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

NHS pension scheme

Annual Leave 35 days

Job summary

NHS Lanarkshire is seeking a Patient Scheduler to process referrals within the Referral Management Service. You will print, collate and record referrals on the Patient Management System and schedule appointments that meet clinical priorities and waiting time targets.

Key tasks include interpreting terminology, positive patient identification, and maintaining accurate demographics with CHI numbers present at all times. NHS experience is preferred.

Qualifications

• SVQ Level 3, Customer Care or a minimum of 2 years experience in an administrative role preferably within an NHS environment.

Responsibilities

• Print, collate and record referrals on PMS and prioritise urgent referrals.
• Interpret medical terminology to route referrals to the correct clinician/service.
• Identify patients and match referrals to patient history accurately.
• Maintain accurate patient demographics on PMS and ensure CHI numbers present.

Skills

Interpersonal skills

Communication skills

Organisational skills

Critical thinking

Scheduling across sites

Administrative experience

Education

SVQ Level 3, Customer Care

Tools

PMS

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

The Referral Management Service plays a key strategic Role in the delivery of out patient waiting time targets. The role of the patient scheduler is to accurately record and process the referral from point of receipt in the RMS on the Patient Management System and to schedule, in conjunction with the patient an appointment that meets both clinical priority, the relevant waiting time target and New Way rules.

In this key role, you will:

• Ensure all referrals are printed, collated and recorded accurately on PMS and that urgent referrals are identified and processed as a priority.
• Interpret medical terminology to ensure the referral is directed to the most appropriate clinician/service.
• Undertake positive patient identification to ensure that the referral is matched to the correct patient’s previous history.
• Maintenance of accurate patient demographic details when registering or amending patients on PMS. Ensuring that the CHI number is present at all times.

What You’ll Bring

• SVQ Level 3, Customer Care or a minimum of 2 years experience in an administrative role preferably within an NHS environment.
• Experience within a busy contact centre / office type environment.
• Excellent interpersonal and communication skills is essential.
• Excellent organisational, planning and critical thinking skills when scheduling patients across multiple sites.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

Full details about the role are provided in the attached Job Description and Person Specification.