Administration Assistant - Laboratories

NHS National Services Scotland; Wishaw; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Annual Leave - 35 days includingpublic

Generous NHS pension scheme

Annual incremental salary progression

NHS discounts and more

Job summary

NHS Lanarkshire is seeking an Administrative and Clerical professional to provide comprehensive support to clinical and non-clinical staff, ensuring smooth service delivery. The role includes reception, switchboard, mail distribution, and diary/appointment management, with day shifts only.

Ideal candidates will have SVQ III in office administration (or equivalent), relevant experience, strong communication and organisational skills, and the ability to work autonomously under pressure while

Qualifications

• SVQ III in office administration or equivalent.
• Work experience in an Administrative and Clerical role.
• Educated to Higher Grade level.
• Well developed interpersonal skills in customer care.
• Excellent communication skills.
• Good organisational and planning skills.
• Ability to prioritise work and work on own initiative whilst under pressure.
• Proficient IT skills which include a working knowledge of Microsoft packages.
• Ensuring confidentiality, diplomacy and discretion are maintained at all times.

Responsibilities

• General reception duties.
• Switchboard.
• Sort and distribute incoming and outgoing mail.
• Day to day maintenance of departmental requirements to ensure the smooth running of the department.
• Dealing with enquiries, either face-to-face or by telephone, from the general public, patients and external agencies.
• Implement and maintain diary management and appointment systems.

Skills

Interpersonal skills

Excellent communication

Organisational skills

Prioritisation under pressure

IT skills

Education

SVQ III in office administration or equivalent

Higher Grade level education

Tools

Microsoft Office

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

Provide comprehensive Administrative and Clerical support to clinical and non-clinical staff in order to ensure the smooth running of the service.

Where appropriate, supervise clerical staff and provide support to line manager.

The working pattern for this role is: day shift only.

In this key role, you will:

• General reception duties.
• Switchboard.
• Sort and distribute incoming and outgoing mail.
• Day to day maintenance of departmental requirements to ensure the smooth running of the department.
• Dealing with enquiries, either face-to-face or by telephone, from the general public, patients and external agencies.
• Implement and maintain diary management and appointment systems.

What You’ll Bring:

• SVQ III in office administration or equivalent office experience
• Work experience in an Administrative and Clerical role.
• Educated to Higher Grade level.
• Well developed interpersonal skills in customer care.
• Excellent communication skills.
• Good organisational and planning skills.
• Ability to prioritise work and work on own initiative whilst under pressure.
• Proficient I.T. skills which include a working knowledge of Microsoft packages.
• Ensuring confidentiality, diplomacy and discretion are maintained at all times.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of serviceNHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Louise Brown, Lead BMS on [e-mail].

If you have any questions about the recruitment process or require support with your application, contact Anna Zastawnik-Baran, Recruitment Administrator on [e-mail].

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.

Please review our Application Guidance which explain key information including closing dates, amendments, right‑to‑work requirements, sponsorship eligibility and important points to be aware of before submitting your application

You can also learn more about working with NHS Lanarkshire by viewing our Information Pack

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.

This advert may close early if we receive a high number of applications, so we encourage you to apply early.