Patient Scheduler - Digital Vaccination Contact Centre

NHS National Services Scotland; Bothwell; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Annual leave 35 days

NHS pension scheme

Incremental salary progression

Sick leave

NHS discounts

Job summary

NHS Lanarkshire is seeking a patient scheduler to join the Referral Management Service. You will record referrals on the Patient Management System, schedule appointments that respect clinical priorities and waiting targets, and ensure accurate patient identification across multiple sites.

The role operates Monday to Thursday 9am–5pm and Friday 8:30am–4:30pm, on a fixed-term basis for 12 months with potential secondment arrangements.

Qualifications

• SVQ Level 3 or equivalent experience in administrative role within NHS setting.
• Experience in a busy contact centre/office environment.
• Excellent interpersonal and communication skills.
• Strong organisational and planning abilities for scheduling across sites.

Responsibilities

• Print, collate and record referrals on PMS, prioritising urgent cases.
• Interpret terminology to direct referrals to appropriate clinician/service.
• Perform positive patient identification and match to history.
• Maintain accurate patient demographics and CHI number on PMS.

Skills

Customer Care

NHS experience

Interpersonal skills

Organisational skills

Education

SVQ Level 3

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

The Referral Management Service plays a key strategic Role in the delivery of out patient waiting time targets. The role of the patient scheduler is to accurately record and process the referral from point of receipt in the RMS on the Patient Management System and to schedule, in conjunction with the patient an appointment that meets both clinical priority, the relevant waiting time target and rules.

The working pattern for this role is Monday - Thursday 9am - 5pm, Friday 8.30am - 4.30pm.

Please note this is a fixed term post for 12 mont hs. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.

In this key role, you will:

• Ensure all referrals are printed, collated and recorded accurately on PMS and that urgent referrals are identified and processed as a priority.
• Interpret medical terminology to ensure the referral is directed to the most appropriate clinician/service.
• Undertake positive patient identification to ensure that the referral is matched to the correct patient’s previous history.
• Maintenance of accurate patient demographic details when registering or amending patients on PMS. Ensuring that the CHI number is present at all times.

What You'll Bring:

• SVQ Level 3, Customer Care or relevant experience in an administrative role preferably within an NHS environment.
• Experience within a busy contact centre / office type environment.
• Excellent interpersonal and communication skills is essential.
• Excellent organisational, planning and critical thinking skills when scheduling patients across multiple sites.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Laura Jarvie, Digital Immunisation & Training Manager on [e-mail].

If you have any questions about the recruitment process or require support with your application, contact Anna Zastawnik-Baran, Recruitment Administrator on [e-mail].