Clerical Officer - Health Records

NHS National Services Scotland; Airdrie; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Annual Leave - 35 days includingpublic

Generous NHS pension scheme

Annual incremental salary progression

Paid sick leave increasing with length

Job summary

NHS Lanarkshire is seeking a Patient Administration professional to join the Health Records Department for a fixed term of 12 months. You will handle patient appointments, maintain health records, and provide Helpdesk support while ensuring confidentiality and accuracy throughout the patient journey.

The role emphasises multi-tasking, customer care, and computer literacy to support inpatient and outpatient services across hospital operations.

Qualifications

• Educated to standard grade.
• A knowledge of health records gained through experience and/or qualification at SVQ level 2, ECDL or equivalent.
• Customer care skills.
• Computer literate and keyboard skills.
• Experience in multi tasking.

Responsibilities

• Ensure confidentiality of patient information is maintained at all times.
• Managing clinic appointments using patient/clinical management systems including booking appointments, sending letters and clinical information, changing appointments as directed by consultants and responding to changes as requested by patients.
• Ensure accurate maintenance and update of the patient/clinical management systems.
• Provide cover to the Department Helpdesk service: answer all telephone enquiries and all other enquiries, and to ensure appropriate action is taken.
• Ensure immediate despatch of supplementary folders to Wards for patient Emergency and patient Elective Admissions.

Skills

Health records knowledge

Customer care

Computer literacy

Multitasking

Education

Standard grade

SVQ level 2

ECDL

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

Provide a patient administration service within the Health Records Department, which administratively underpins the patient's journey to and through the hospital, both inpatient and outpatient care, to meet the needs of patients and health care professionals.

Fixed term post for 12 months. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.

In this key role, you will:

• Ensure confidentiality of patient information is maintained at all times.
• Responsible for managing clinic appointments using the patient/clinical management systems including booking appointments, sending out letters and clinical information, changing, appointments as directed by consultants and responding to changes as requested by patients.
• Ensure accurate maintenance and update of the patient/clinical management systems.
• Provide cover to the Department Helpdesk service: to answer all telephone enquiries and all other enquiries, and to ensure appropriate action is taken. To deal with all telephone enquiries from other sources.
• Ensure immediate despatch of supplementary folders to Wards for patient Emergency and patient Elective Admissions, ensuring that the supplementary folders have been appropriately prepared.

What You'll Bring:

• Educated to standard grade.
• A knowledge of health records gained through experience and/or qualification at SVQ level 2, ECDL or equivalent.
• Customer care skills.
• Computer literate and keyboard skills.
• Experience in multi tasking.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children's settings.

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.