Patient Pathway Support Coordinator (Part-Time)

University Hospitals of Leicester; Leicester; On-site; GBP 15,000 - 18,000; Part time

Job summary

University Hospitals of Leicester NHS Trust is seeking a Pathway Support Co-ordinator to deliver high-quality administrative support for ENT services. The role involves handling referrals, booking appointments, and responding to patient queries in a busy outpatient setting.

This part-time position is 20.5 hours with flexible hours, requiring strong organisational skills, accuracy, and the ability to work both independently and as part of a team.

Qualifications

• Experience dealing with customers/patients and providing administrative support.
• Ability to work under pressure with strong prioritisation skills.
• Excellent communication and a proactive team player.

Responsibilities

• Provide general administrative support to the CMG area.
• Maintain ENT Reception cover and handle admin queries.
• Prep and retrieval of patient case notes and reception duties.
• Update case notes and track appointments using Nervecentre system.
• Book appointments and manage waiting lists.

Skills

Customer service

Organisational skills

Communication

Teamwork

Tools

Nervecentre system

Job description

University Hospitals of Leicester NHS Trust is seeking a Pathway Support Co-ordinator to deliver high-quality administrative support for ENT services. The role involves handling referrals, booking appointments, and responding to patient queries in a busy outpatient setting.

This part-time position is 20.5 hours with flexible hours, requiring strong organisational skills, accuracy, and the ability to work both independently and as part of a team.