Patient Pathway Administrator & Scheduling Lead

Oxford University Hospitals NHS Foundation Trust; Cherwell District; On-site; GBP 21,000 - 28,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an Assistant Patient Pathway Administrator to support clinical teams in delivering excellent patient care. You will talk with patients and clinicians, book outpatient and diagnostic appointments, schedule operating lists, and ensure clinic letters are prepared and sent.

You will reschedule appointments, manage daily emails, handle telephone queries, and coordinate with teams to provide appropriate patient support.

Responsibilities

• Book new and follow-up outpatient and diagnostic appointments, ensuring capacity is proactively and efficiently used.
• Reschedule outpatient appointments as a result of patients calling the service, in line with local targets and agreed local processes in respect to patient cancellations.
• Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule patient appointments in line with agreed local processes.
• Taking telephone calls from patients and actioning their queries or directing them to the appropriate person.
• Contributing to the management of the daily emails accounts within the department, ensuring that queries are dealt with effectively and efficiently.
• Completing clinical letters for patients and GPs
• Adding additional clinic capacity on EPR as directed by management.
• Liaise with the appropriate teams (e.g. learning disabilities team, translator services etc) to ensure that patients requiring additional support services are not indirectly discriminated.

Job description

Oxford University Hospitals NHS Foundation Trust is seeking an Assistant Patient Pathway Administrator to support clinical teams in delivering excellent patient care. You will talk with patients and clinicians, book outpatient and diagnostic appointments, schedule operating lists, and ensure clinic letters are prepared and sent.

You will reschedule appointments, manage daily emails, handle telephone queries, and coordinate with teams to provide appropriate patient support.