Patient Pathway Coordinator | University Hospitals of Leicester NHS Trust

University Hospitals of Leicester; Leicester; On-site; GBP 30,000 - 38,000; Full time

Job summary

University Hospitals of Leicester NHS Trust is seeking a Patient Pathway Coordinator to provide comprehensive administrative support for ENT services at Leicester Royal Infirmary and EMPCC, ensuring clinics and patient pathways run smoothly.

You will manage referrals via NerveCentre, prepare clinic lists, minimise unused slots, monitor RTT 18‑week targets and cancer pathways, and maintain accurate patient data across Trust systems.

Responsibilities

• Receive and process referrals via NerveCentre, managing new referrals and follow-up appointments in accordance with service requirements.
• Prepare and validate patient clinic lists in advance, ensuring all relevant documentation—including imaging, clinical notes, and correspondence is requested and available for appointments.
• Maximise the effective utilisation of available clinic slots in line with agreed templates and service capacity.
• Ensure all referrals are managed in compliance with local and national standards, including RTT 18-week requirements and cancer pathway targets.
• Process overseas visitor referrals, including verifying identification documentation and referring cases to the Overseas Patient Manager as required.
• Accurately check, extract, record, and update patient information across relevant patient administration systems.
• Validate and maintain appointment details on the NC system in line with defined scheduling rules and Trust procedures and policies.

Job description

Patient Pathway Coordinator | University Hospitals of Leicester NHS Trust

The post holder will provide a comprehensive administrative service for ENT services acrossLeicester Royal Infirmary (LRI)andEMPCC, ensuring clinician diaries and clinics are effectively managed and Trust quality standards are consistently met.

The role involves providing advice, support, and guidance to patients, carers, relatives, company representatives, and other service users, ensuring a high standard of customer care. The post holder will support the delivery of safe and efficient patient pathways in line with local and national guidelines, includingReferral to Treatment (RTT 18-week requirements)andcancer pathway targets.

The role requires proactive management of clinic capacity and slot availability to maximise service efficiency in line with agreed templates, ensuring the timely management of annual leave and its impact on clinic utilisation. Prioritising workload in a fast paced moving service, working to deadline and using the trust PTL to book long waiters within the time required.

The post holder will use relevantCMG and Trust IT systemsto accurately manage patient data and oversee patient pathways, supporting effective service delivery across the ENT service.

Main Duties

• Receive and process referrals viaNerveCentre, managing new referrals and follow-up appointments in accordance with service requirements.
• Prepare and validate patient clinic lists in advance, ensuring all relevant documentation—including imaging, clinical notes, and correspondence is requested and available for appointments.
• Maximise the effective utilisation of available clinic slots in line with agreed templates and service capacity.
• Ensure all referrals are managed in compliance withlocal and national standards, includingRTT 18-week requirementsandcancer pathway targets.
• Process overseas visitor referrals, including verifying identification documentation and referring cases to theOverseas Patient Manageras required.
• Accurately check, extract, record, and update patient information across relevant patient administration systems.
• Validate and maintain appointment details on the NCsystemin line with defined scheduling rules and Trust procedures and policies.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

• Liaise with clinicians regarding availability for clinics and make appropriate scheduling decisions, referring where necessary.
• Monitor, manage and report clinic cancellations, including notice time given and utilisation of clinic time available.
• Ensure case notes are retrieved and prepared in a timely manner to ensure they are available for clinics , taking appropriate actions where required information is not available.
• To be responsible for patient communications associated with outpatient clinics. This will include ensuring data relating to patients’ demographic details are correct; booking of follow-up appointments on PAS and arranging
• Deal with telephone queries and enquiries regarding appointments.
• Ensure effective planning of the patient pathway to ensure each step in the patient’s journey is managed effectively and to elective care standards.
• Provide training and support to other staff regarding PAS, ensuring pathways are managed according to Trust policy.
• Request notes and utilise the PAS system to update case note tracking.
• Validate RTT PTL and use this is a tool to book long waiter patients and the consultant backlog
• Add patients to appropriate waiting lists.

Please see job description/person specification for full details on the role.

This advert closes on Friday 23 Oct 2026