Patient Pathway Scheduler – NHS Booking & Admin

Mid Yorkshire Teaching NHS Trust; Wakefield; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

NHS pension

27 days holiday plus bank holidays

Employee health and wellbeing services

Cycle to work scheme

Car lease salary sacrifice

Flexible working options

Job summary

Mid Yorkshire Teaching NHS Trust is seeking an Administrative/Reception Support post holder to facilitate patient pathways. The role involves booking appointments, processing clinic changes and referrals, and maintaining accurate data across PAS and related systems.

You will work flexibly across sites, delivering a professional, empathetic service to patients and relatives. You will liaise with clinical teams, manage waiting lists using PTLs and ensure records use RTT codes and SOPs.

Qualifications

• Good general education to include GCSE English Language and Maths (A-C grade) or equivalent/experience.
• IT skills qualifications; CLAIT or ECDL computer course.
• NVQ 3 in Business Administration or equivalent experience.

Responsibilities

• Provide administrative and reception support to facilitate the patient pathway.
• Book outpatient and day case appointments across sites and process referrals.
• Maintain accurate data in PAS and other systems (ICE, CITO, Chemocare, PPM, PPM+).
• Liaise with clinicians and admin teams to record patient pathways correctly and timely.

Skills

Customer service

Administrative support

Data entry

Education

GCSE English Language

GCSE Mathematics

CLAIT or ECDL

NVQ 3 in Business Administration

Job description

Mid Yorkshire Teaching NHS Trust is seeking an Administrative/Reception Support post holder to facilitate patient pathways. The role involves booking appointments, processing clinic changes and referrals, and maintaining accurate data across PAS and related systems.

You will work flexibly across sites, delivering a professional, empathetic service to patients and relatives. You will liaise with clinical teams, manage waiting lists using PTLs and ensure records use RTT codes and SOPs.