Patient Pathway Navigator

United Lincolnshire Hospitals Nhs Trust; Swineshead; On-site; GBP 24,000 - 36,000; Full time

Job summary

United Lincolnshire Hospitals NHS Trust is seeking a dedicated Patient Services Advisor to support patients through their healthcare journey, coordinating pathways, managing appointments, and acting as a central contact point for patients and clinical teams.

You will use hospital information systems to track activity, respond to enquiries, and escalates issues as needed to ensure safe, high‑quality care and alignment with RTT and CWT targets.

Responsibilities

• Coordinate patient pathways and elective care activities to ensure timely access to appointments and procedures.
• Schedule, monitor, and manage outpatient appointments, admissions, and treatments in accordance with SOPs and SLAs.
• Provide patients with accurate and timely information regarding appointments, procedures, and care pathways.
• Respond to patient enquiries and assist with appointment rescheduling or cancellations when required.
• Maintain effective communication between patients, Patient Service Hubs, clinical teams, and external healthcare providers.
• Record, update, and report patient and performance data using Trust information systems.
• Identify and elevate operational issues, RTT risks, and CWT risks to supervisors.

Job description

United Lincolnshire Hospitals NHS Trust is seeking a dedicated Patient Services Advisor to support patients through their healthcare journey, coordinating pathways, managing appointments, and acting as a central contact point for patients and clinical teams.

You will use hospital information systems to track activity, respond to enquiries, and escalates issues as needed to ensure safe, high‑quality care and alignment with RTT and CWT targets.