Oncology Appointment Coordinator

Mid Yorkshire Teaching NHS Trust; Stanley; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

NHS pension

27 days holiday + bank holidays

Flexible working options

Job summary

Mid Yorkshire Teaching NHS Trust is seeking an administrative and reception support post to facilitate the patient pathway. The role covers cross-site booking, clinic changes, referrals, and general admin duties, with a focus on customer care for distressed patients.

The post holder will ensure accurate PAS data entry and use systems like ICE, CITO, Chemocare, PPM and PPM+. You will work with SOPs to meet timescales and support the Patient Access Team Leader in delivering a professional service.

Qualifications

• GCSE English and Maths (A-C) or equivalent.
• IT qualifications CLAIT or ECDL.
• NVQ 3 in Business Administration or equivalent experience.
• Experience with multiple computer software programmes and CRM systems.

Responsibilities

• Liaise with clinicians and admin teams to ensure correct recording of patient pathways.
• Monitor waiting lists using PTLs and escalate capacity issues.
• Record activity and outcomes accurately, including RTT codes and treatment information.
• Provide a professional central call service for bookings and pathway enquiries.
• Book, cancel and rearrange appointments in line with SOPs, coordinating with clinical areas.
• Manage internal appointment requests via ICE and refer to clinicians as needed.

Skills

Customer service

Communication skills

MS Office

Scheduling/booking

Teamwork

Education

GCSE English & Maths (A-C)

CLAIT or ECDL

NVQ 3 in Business Administration

Tools

PAS

ICE

CITO

Chemocare

PPM

PPM+

Job description

Mid Yorkshire Teaching NHS Trust is seeking an administrative and reception support post to facilitate the patient pathway. The role covers cross-site booking, clinic changes, referrals, and general admin duties, with a focus on customer care for distressed patients.

The post holder will ensure accurate PAS data entry and use systems like ICE, CITO, Chemocare, PPM and PPM+. You will work with SOPs to meet timescales and support the Patient Access Team Leader in delivering a professional service.