Patient Pathway Scheduler & Frontline Support

University College London Hospitals NHS Foundation Trust; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

We are seeking a highly motivated administrative assistant to support our Radiology Team at University College London Hospitals NHS Foundation Trust. You will contribute to smooth patient pathways, assist clinical staff, and communicate with patients and carers with empathy and professionalism.

The role requires strong IT, Outlook and Excel skills, excellent interpersonal abilities, and the capacity to manage a high-volume workload in a confidential NHS environment.

Qualifications

• Utilise a range of IT systems and MS Outlook and Excel proficiently.
• Communicate effectively and empathetically with patients, carers, and staff at all levels.
• Possess excellent interpersonal and communication skills (verbal and written).
• Manage and prioritise a high-volume workload.
• Demonstrate front-line service experience.
• Deliver patient-centred care with professionalism and confidentiality.
• Work autonomously and as part of a team.
• Adapt to changing priorities with minimal supervision.
• Schedule appointments and manage prerequisites and follow-ups.

Responsibilities

• Provide essential administrative support to the Radiology Team.
• Schedule appointments and coordinate prerequisites and follow-ups.
• Support clinical staff and patients during high-pressure periods.
• Maintain accurate, confidential patient records and communications.

Skills

MS Outlook

Excel

Communication skills

Interpersonal skills

Prioritisation

Front-line service

Patient-centered care

Teamwork

Administrative support

IT systems

Tools

IT systems

Microsoft Office

Clinical systems

Job description

We are seeking a highly motivated administrative assistant to support our Radiology Team at University College London Hospitals NHS Foundation Trust. You will contribute to smooth patient pathways, assist clinical staff, and communicate with patients and carers with empathy and professionalism.

The role requires strong IT, Outlook and Excel skills, excellent interpersonal abilities, and the capacity to manage a high-volume workload in a confidential NHS environment.