Patient Booking Assistant

University College London Hospitals NHS Foundation Trust; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

We are seeking a highly motivated administrative assistant to support our Radiology Team at University College London Hospitals NHS Foundation Trust. You will contribute to smooth patient pathways, assist clinical staff, and communicate with patients and carers with empathy and professionalism.

The role requires strong IT, Outlook and Excel skills, excellent interpersonal abilities, and the capacity to manage a high-volume workload in a confidential NHS environment.

Qualifications

• Utilise a range of IT systems and MS Outlook and Excel proficiently.
• Communicate effectively and empathetically with patients, carers, and staff at all levels.
• Possess excellent interpersonal and communication skills (verbal and written).
• Manage and prioritise a high-volume workload.
• Demonstrate front-line service experience.
• Deliver patient-centred care with professionalism and confidentiality.
• Work autonomously and as part of a team.
• Adapt to changing priorities with minimal supervision.
• Schedule appointments and manage prerequisites and follow-ups.

Responsibilities

• Provide essential administrative support to the Radiology Team.
• Schedule appointments and coordinate prerequisites and follow-ups.
• Support clinical staff and patients during high-pressure periods.
• Maintain accurate, confidential patient records and communications.

Skills

MS Outlook

Excel

Communication skills

Interpersonal skills

Prioritisation

Front-line service

Patient-centered care

Teamwork

Administrative support

IT systems

Tools

IT systems

Microsoft Office

Clinical systems

Job description

We are seeking a highly motivated and experienced assistant to provide essential administrative support to our busy Radiology Team. This is a vital role where you will directly contribute, through expert organisation and sensitive communication, to the smooth running of patient pathways and support both clinical staff and patients during challenging times. If you thrive in a high-pressure environment, possess great communication skills, and are committed to the highest standards of professionalism and confidentiality, we want to hear from you. Successful candidates will need to:

• Utilise a range of IT systems and MS Outlook and Excel proficiently
• Communicate effectively and empathetically with patients, carers, and staff at all levels
• Possess excellent interpersonal and communication skills (verbal and written)
• Manage and prioritise a high-volume workload
• Demonstrate direct experience providing front-line service
• Exhibit a strong passion for delivering exceptional patient-centred care
• Work autonomously and as part of a team
• Adapt to changing priorities and work effectively with minimal supervision
• Effectively schedule, appointments while proactively managing prerequisites and follow-ups

This is a demanding role which will give the successful candidate an opportunity to develop knowledge of patient pathways and clinical systems alongside enhancing communication and problem-solving skills within a fast-paced clinical environment.

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date.

You are advised not to delay submitting your completed application Come and be a part of the best NHS trust in England to work for, according to our staff.

UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the third year in a row.

UCLH recognises the benefits of flexible working for staff - To find out more, visit:Flexible working. To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH?

Due to the rewarding nature of this position and the high volume of interest anticipated, we encourage candidates to apply promptly as the application window will close once sufficient interest is received.

37.5 hours a week, routine working hours: 7.5 hours between 08:00 - 20:00 Mon-Fri and 09:00 - 17:00 weekends.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street