Patient Services Coordinator | Flexible NHS Role

United Lincolnshire Teaching Hospitals NHS Trust; Lincoln; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Free on-site parking

Free tea and coffee

Job summary

United Lincolnshire Teaching Hospitals NHS Trust is seeking a Patient Service Advisor (Band 3) in Lincoln. The role focuses on coordinating patient care pathways, managing appointments, and providing clear information to patients and clinicians within Trust guidelines.

The post offers flexible working options and a supportive environment with NHS pension and employee benefits. A strong emphasis on accuracy, communication, and teamwork supports high-quality patient care across Lincolnshire

Qualifications

• GCSEs at grade C or above in Maths and English or equivalent.
• NVQ Level 3 or equivalent.
• Computer literacy and IT skills (CLAIT).
• Basic knowledge of Medical Terminology.
• Experience of customer care or working in an office environment.
• Experience using Microsoft Office (Excel and Outlook).
• Knowledge or experience of NHS working.

Responsibilities

• Coordinate patient pathways and elective care activities to ensure timely access to appointments and procedures.
• Schedule, monitor, and manage outpatient appointments, admissions and treatments in accordance with SOPs and SLAs.
• Provide patients with accurate and timely information regarding appointments, procedures and care pathways; respond to enquiries and assist with rescheduling or cancellations.
• Maintain effective communication between patients, Patient Service Hubs, clinical teams and external providers.
• Record, update and report patient data using Trust information systems; monitor booking worklists and action tasks within timescales.
• Identify and escalate RTT risks and CWT risks to supervisors; support service performance by meeting reporting deadlines.
• Ensure compliance with Trust policies, Elective Access Policy, STAGS, and healthcare regulations.

Skills

Communication skills

Teamwork

Flexibility

Education

GCSE Maths and English (or equivalent)

NVQ Level 3 or equivalent

CLAIT / IT literacy

Medical terminology knowledge

Customer care/office experience

Microsoft Office (Excel/Outlook)

NHS working knowledge

Job description

United Lincolnshire Teaching Hospitals NHS Trust is seeking a Patient Service Advisor (Band 3) in Lincoln. The role focuses on coordinating patient care pathways, managing appointments, and providing clear information to patients and clinicians within Trust guidelines.

The post offers flexible working options and a supportive environment with NHS pension and employee benefits. A strong emphasis on accuracy, communication, and teamwork supports high-quality patient care across Lincolnshire